Operations coordinator & customer success administrator Work, Jobs in Pitstone, Bkm (with Salaries)

Operations Coordinator & Customer Success Administrator
Everyone's Energy UK —Hertford
- £25,000 - £35,000 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Sick pay
Quick apply
4d
Service Coordinator
AGSE Global Services UK Ltd —Slough
- Up to £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Accounting
- Referral programme
Quick apply
12d
Service Administrator
AGSE Global Services UK Ltd —Slough
- £26,436.80 - £30,000.00 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Referral programme
Quick apply
12d

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Operations Coordinator & Customer Success Administrator
Everyone's Energy UK —Hertford
Acting as the main point of contact for customers once their project has been handed over to the Operations team. Reliable, hardworking and eager to learn.
£25,000 - £35,000 a year
Quick apply
4d
Learning and Development Coordinator
AutoProtect Group —Harlow
Develop training solutions aligned to operational, sales, customer service and compliance requirements. You’ll support the full learning lifecycle—from training…
£40,000 a year
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Operations Coordinator & Customer Success Administrator

Everyone's Energy UK
Hertford

Quick apply

Job details

Permanent | Full-time
£25,000 - £35,000 a year
4 days ago

Benefits

Free parking
Company pension
Company events
Sick pay
On-site parking

Qualifications

Customer service
Salesforce
Microsoft Office
Financial services
Roofing
Communication skills

Full job description

Operations Coordinator & Customer Success Administrator

Location: Hertford, Hertfordshire
Job Type: Full-time
Salary: Competitive (depending on experience)

Join One of the UK's Leading Solar Installation Companies

We're looking for a highly organised, proactive and customer-focused Operations Coordinator & Customer Success Administrator to join our growing team.

This is a key role within the business, supporting the day-to-day running of our operations while delivering an exceptional customer experience from the moment a project is handed over by our sales team through to successful installation.

If you're someone who thrives in a fast-paced environment, enjoys solving problems, takes initiative and takes pride in keeping things organised, we'd love to hear from you.

Key Responsibilities

Acting as the main point of contact for customers once their project has been handed over to the Operations team.
Providing regular communication and updates to customers throughout their journey, ensuring they feel informed and supported right up until installation.
Delivering an exceptional customer experience and maintaining the high standards our company is known for.
Managing customer enquiries via phone and email.
Booking surveys and installation appointments.
Liaising with customers, engineers, surveyors and suppliers.
Managing installation schedules and updating internal systems.
Collecting customer deposits and ensuring payments are received in line with company processes.
Preparing and issuing customer documentation.
Supporting the Operations Manager with daily administration.
Tracking project progress and ensuring all jobs move through each stage efficiently.
Chasing outstanding information from customers where required.
Resolving customer issues professionally and efficiently.
Maintaining accurate records and ensuring all paperwork is completed correctly.
Ensuring all pre-installation requirements are completed before installation day.
General office administration duties.

About You

We're looking for someone who is:

Highly organised with exceptional attention to detail.
Friendly, professional and confident speaking to customers.
Able to prioritise multiple tasks and work under pressure.
A strong communicator, both written and verbal.
Competent using Microsoft Office and cloud-based systems.
A proactive problem solver who takes initiative and can work independently.
Reliable, hardworking and eager to learn.

Desirable Experience

Previous administration or operations coordination experience.
Customer service experience.
Experience working within the solar industry or for construction-related businesses, such as roofing, electrical, scaffolding or other trades.
Experience using CRM or scheduling software.
Experience managing customer projects from sale through to completion.

What We Offer

Competitive salary.
Supportive and friendly team environment.
Opportunity to grow within a rapidly expanding business.
Ongoing training and development.
Modern office environment.
Company pension.
28 days holiday including bank holidays.

Why Join Us?

We're proud to be one of the UK's leading solar installation companies, delivering exceptional customer service alongside industry-leading installation standards. We're looking for someone who shares those values and wants to become an integral part of our growing team.

If you're organised, customer-focused, take initiative and are looking for a role where you can genuinely make a difference, we'd love to hear from you.

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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