2nd line support Work, Jobs in Pitstone (with Salaries)

1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
15h
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
1d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills
IT Apprentice
Housing Solutions —Maidenhead
- £25,948 a year
- Full-time
- Computer literacy
- Travel
- SharePoint
- Annual leave
8d
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Continuous improvement
- Mentoring
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Computer networking
- Organisational skills
- Communication skills
IT Support Engineer
Keyence —Stockley Park
- £33,000 - £35,700 a year
- Data analysis skills
- Analysis skills
- Business
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
3h
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Electrical Software Support Engineer
Trimble —Milton Keynes
- Full-time
- Engineering
- Electrical Engineering
ICT Technician - Schools
hireful —Wembley
- £29,000 - £33,000 a year
- Full-time
- School
Quick apply
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Apprentice - IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
Senior IT/AV Technician
Royal Veterinary College —Potters Bar
- £40,528 - £51,470 a year
- Full-time
- University
- Communication skills
- School
- Annual leave
- Gym membership
4d

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1st Line Support

Leisure Employment Services
Hemel Hempstead

Quick apply

Job details

Permanent | Part-time | Full-time
15 hours ago

Benefits

Employee discount

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Technical support incident logging
IT incident logging
AI
Communication skills
Intune
Help desk

Full job description

IT Service Desk Analyst

Hemel Hempstead (rota including some weekends and on-call)

Permanent | Full Time

Competitive salary + bonus and benefits

About the role

Are you passionate about technology and delivering great customer service? If so, we want to hear from you! Haven is looking for an experienced IT Service Desk Analyst to join our busy IT Service Desk team, based at our Hemel Hempstead head office.

As the first point of contact for IT support across Haven, you will play a vital role in keeping our colleagues connected, productive and supported. From logging and prioritising incidents to resolving issues at first point of contact, you will help ensure every colleague receives a friendly, professional and efficient response.

This is a hands-on, customer focused role where strong technical troubleshooting skills, a calm approach under pressure and a genuine can-do attitude make all the difference. You will also have the opportunity to shape how we use AI-powered tools to improve self-service, first-time fix rates and the wider colleague experience.

Your Opportunity

Act as the first point of contact for all IT incidents and service requests raised via phone, email and the helpdesk portal
Log, categorise and prioritise tickets accurately in line with agreed SLAs
Provide first line diagnosis and resolution for hardware, software, network and account related issues
Escalate unresolved incidents to 2nd and 3rd line teams with clear, complete information
Keep users informed of progress and manage expectations throughout the life of a ticket
Support the setup, configuration and administration of user accounts, devices and access permissions
Maintain and contribute to the knowledge base to drive continuous improvement across the service desk
Identify recurring issues and feed trends back to the wider IT team to support problem management
Work flexibly within the team rota, providing cover across weekdays, limited weekend hours and Bank Holidays
Participate in an on-call rota as required to support out-of-hours incidents

What we’d like you to bring

Proven experience in an IT service desk, helpdesk or technical support role
Good working knowledge of Windows operating systems, Microsoft 365 and standard business applications
Hands-on experience with Microsoft Azure and Microsoft Intune for device enrolment, configuration and endpoint management
Understanding of core IT concepts including networking, hardware, printing and mobile device support
ITIL Foundation certification, or equivalent demonstrable ITSM/ITIL working knowledge (essential)
Working knowledge of AI-powered tools and how they can improve service desk efficiency and first-time fix rates
Excellent technical troubleshooting and diagnostic skills across hardware, software, network and account issues
Strong verbal and written communication skills, able to explain technical issues in plain language
Confidence using a service desk ticketing system to log, track and update incidents
Microsoft certifications such as MD-102 or SC-401 (advantageous)
Experience within hospitality, leisure or multi-site retail environments (desirable)

Why Haven?

You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.

At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.

What’s In It For You?

25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning part of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at [email protected].

What We Offer

Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

Quick apply

Refine Your Search

2nd line support jobs in pitstone

1st Line Support

1st line Support Engineer

EUC & Desktop Support Manager

Technical Engineer - 2nd Line

IT Technical Support Analyst

Technical Helpdesk

Application Support Analyst

IT Apprentice

NOC 3rd Line Technical Team Leader

Desktop Support Engineer

IT Support Engineer

Applications Support Technician - Level 1

Tech Support Analyst

Electrical Software Support Engineer

ICT Technician - Schools

IT Engineer

Apprentice - IT Service Desk Analyst

Senior IT/AV Technician

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