Senior complaint Work, Jobs in Pleasley, Ntt (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
7d
Product Specialist (Life-Science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £25,500 - £29,500 a year
- Part-time
- Software troubleshooting
- Customer service
- Bachelor's degree
Quick apply
14d
Independent Reviewing Officer
Nottinghamshire County Council —Nottingham
- Part-time
- Supervising experience
- Care plans
- Communication skills
10d
Onboarding Specialist
Tes Global —Sheffield
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Service Promotions Executive
SpaMedica —Doncaster
- £35,381 a year
- Full-time
- Paid training
- Employee assistance programme
Quick apply
Senior Transport Planner
ASK4 COURIERS —Chesterfield
- £14.00 - £15.83 an hour
- Full-time
- Driving
- Contracts
- IT
- Free parking
Quick apply
11d
HOME MANAGER
SUSASH UK Limited —Rotherham
- £60,000 - £70,000 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
4d
Senior Professional Practitioner
Nottinghamshire County Council —Nottingham
- Part-time
- Communication skills
- School
13d
Customer Relations Consultant
Leger Shearings Group —Rotherham
- £30,000 a year
- Full-time
- Customer service
- Computer skills
- In-person
- Free parking
- Annual leave
5d
Public Liaison Officer
Jackson Civil Engineering —Nottingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Group CX Manager
Leger Shearings Group —Rotherham
- Up to £60,000 a year
- Full-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Annual leave
5d
Leader of Governance, Compliance and Executive Support
Maltby Learning Trust —Maltby
- £42,839 - £46,142 a year
- School
3d
Probation Service Officer - Nottinghamshire
HM Prison & Probation Service —Mansfield
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
Probation Services Officer - Derbyshire
HM Prison & Probation Service —Chesterfield
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3h
Community Staff Nurse (School Age | Immunisation Team)
NHS Professionals —Doncaster
- £16.40 - £26.24 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Regional Operations Manager
Inclusive Community Care LTD —Sheffield
- £49,000 - £57,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
Quick apply
3d
Early Years and Bookstart Officer
Inspire: Culture, Learning & Libraries —Mansfield
- £34,433 - £39,152 a year
- Weekend availability
- Customer service
- Preschool
- Travel
11d
Senior Customer Service Representative
XMA —Nottingham
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Work from home
- Employee discount
6d
Tier 1 Complaints Officer
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
10d
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
14d

I want to receive the latest job alerts for senior complaint in pleasley, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year
7 days ago

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

senior complaint jobs in pleasley, ntt

Senior Complaint Handler

Product Specialist (Life-Science)

Independent Reviewing Officer

Onboarding Specialist

Service Promotions Executive

Senior Transport Planner

HOME MANAGER

Senior Professional Practitioner

Customer Relations Consultant

Public Liaison Officer

Group CX Manager

Leader of Governance, Compliance and Executive Support

Probation Service Officer - Nottinghamshire

Probation Services Officer - Derbyshire

Community Staff Nurse (School Age | Immunisation Team)

Regional Operations Manager

Early Years and Bookstart Officer

Senior Customer Service Representative

Tier 1 Complaints Officer

Operational Support Officer

I want to receive the latest job alerts for senior complaint in pleasley, ntt

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected