Company Overview
Kirbys Coaches is a long-established, family-run travel company specialising in UK and European coach holidays, day excursions, air holidays and cruises. As we continue to grow and expand, we are looking for a highly organised and proactive Tour Co-ordinator to join our busy team in Rayleigh.
This is a fast-paced and varied administration role that sits at the heart of our holiday operation. We are looking for someone with exceptional organisational skills, a strong administration background, and the ability to take full ownership of their workload with confidence and attention to detail.
The successful candidate will play a key role in the planning, co-ordination and administration of our holiday and day trip programme, helping to ensure our customers receive the high level of service Kirbys is known for.
Key Responsibilities
- Co-ordinating and administering UK and European tours and day trips
- Preparing and sending rooming lists to hotels and suppliers
- Liaising with hotels, attractions, suppliers and third parties
- Monitoring bookings and updating sales figures
- Full ownership of brochure preparation, trip creation and website uploads
- Managing tour changes, updates and operational administration
- Supporting the sales team with room requests and tour information
- Ensuring all customer and supplier information is accurate and up to date
- Managing multiple deadlines and priorities efficiently
- Taking ownership of tasks from start to finish
About You
We are looking for someone who:
- Has a strong administration background (essential)
- Thrives in a fast-paced office environment
- Has exceptional attention to detail
- Is highly organised and able to prioritise workload effectively
- Takes pride in their work and ownership of their role
- Has strong IT skills and confidence using multiple systems
- Has good geographical knowledge of the UK and Europe
- Is confident communicating with suppliers, colleagues and customers
- Can work independently whilst also being part of a close-knit team
- Has a positive, proactive and flexible attitude
Previous travel industry experience would be advantageous but is not essential for the right candidate with strong administrative experience.
What We Offer
- A friendly, supportive family-run working environment
- A varied and rewarding role within a growing travel company
- Opportunity to be part of an exciting period of expansion and development
- Staff travel opportunities and industry perks
If you are highly organised, detail-focused and enjoy working in a busy environment where no two days are the same, we would love to hear from you.
Pay: £27,000.00-£29,500.00 per year
Benefits:
- Employee discount
- Free parking
Application question(s):
- How many years of administration experience do you have?
- Describe a role where you were responsible for managing multiple tasks and deadlines at the same time.
- This role is office-based in Rayleigh and working hours are Monday–Friday, 8:45am–5:15pm. Are you able to commit to this?
- Please provide when you would be available for an interview in June.
Work Location: In person
