Head of customer experience Work, Jobs in Plymouth, Eng (with Salaries)

Head of Customer Success
Genuit Group —Stonehouse
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
9d
Contract Works Manager (Major Work)
plymouthcommunityhomes —Plymouth
- £48,941 a year
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
8d
Deputy Head of Estates
University Hospitals Plymouth NHS Trust —Plymouth
- £66,582 - £77,368 a year
- Full-time
- Engineering
10d
Head of Estate Development
University Hospitals Plymouth NHS Trust —Plymouth
- £79,504 - £91,609 a year
- Full-time
- Project management
- Patient care
10d
Retail Store Manager
Plymouth Argyle Football Club —Plymouth
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
7d
Head of Planning and PMO
University Hospitals Plymouth NHS Trust —Plymouth
- £66,582 - £77,368 a year
- Full-time
2d
Head of Channel (Merchants)
Genuit Group —Stonehouse
- Weekend availability
- Management
- Microsoft Office
- Plumbing
9d
Senior Homeownership Officer
plymouthcommunityhomes —Plymouth
- £42,938 a year
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
10d
Assistant Manager – £16 to £17 per hour – Plymouth
Plants Galore —Plymouth
- £16 - £17 an hour
- Weekend availability
- Heavy lifting
- Retail management
Payment Supervisor – £13 to £15 per hour – Plymouth
Plants Galore —Plymouth
- £13 - £15 an hour
- Weekend availability
- Heavy lifting
CX Team Member
Foot Locker —Plymouth
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
14d
Deputy Store Manager - 32 Hours
Bestway Group —Plymouth
- Full-time
- Communication skills
Quick apply
Regional Trainer
OCS Group —Plymouth
- Monday to Friday
- Travel
- Contracts
Quick apply
Bar staff / 662 - The Union Rooms, Plymouth
J D Wetherspoon plc —Plymouth
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3d
Assistant Store Manager - 16 Hours
Bestway Group —Plymouth
- Full-time
- Communication skills
Quick apply
22h
Head of Commercial
Babcock International —Plymouth
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
Kitchen Assistant
THE FIG TREE RESTAURANT —Plymouth
- From £12.71 an hour
- Part-time
- Hospitality
- Sales
- Organisational skills
- Free parking
Quick apply
Field Services Manager ASW - Devonport
Thales —Plymouth
- Full-time
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Engineer
Princess Yachts Limited —Plymouth
- From £34,975.20 a year
- Overtime
- Power tools
- Hand tools
- Mechanical knowledge
- Free parking
- Employee discount
Quick apply
2d
Admin Assistant
Specsavers —Launceston
- Up to £12.91 an hour
- Part-time
- Customer service
- Organisational skills
1d

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Head of Customer Success

Genuit Group -
Stonehouse

Apply Now

Job details

Full-time
9 days ago

Benefits

Company pension

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Continuous improvement
B2B
Organisational skills
Leadership
Communication skills
Negotiation

Full job description

Closing Date for Application:

Tuesday 16/06/2026

ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Head of Customer Success to join the team.

Part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans to continue protecting the world's heating and cooling systems, to have a positive impact on the environment and people's lives.

The Role

The Head of Customer Success will lead and develop customer-facing operations across Adey and Surestop, including Customer Services Teams and Order Fulfilment Teams.

This role is responsible for creating and executing a unified strategy that ensures outstanding customer service for installers and a seamless customer journey for

merchants across all trading markets.

The successful candidate will champion a customer-first culture, drive operational excellence, and deliver measurable improvements in customer satisfaction and loyalty.

We’d love someone who thrives in an office environment and enjoys being part of the day‑to‑day energy of the team. While there is flexibility when needed, this role is at its best when you’re on site, fully involved in the work and collaborating closely with colleagues. Being in the office means you’ll have immediate access to support, faster decision‑making, and plenty of opportunities to learn, grow, and make an impact.

Key Responsibilities

Leadership & Team Management:

Lead, coach, and develop Customer Services and Order Fulfilment teams across both brands.
Foster a high-performance culture focused on collaboration, accountability, and continuous improvement.

Customer Experience Strategy:

Design and implement a comprehensive customer success strategy for Adey and Surestop, aligned with business objectives.
Define and optimise the customer journey for installers and merchants across all trading markets.

Operational Excellence:

Oversee order fulfilment processes to ensure accuracy, efficiency, and timely delivery across both brands.
Implement best practices and technology solutions to streamline operations and enhance service quality.

Stakeholder Engagement:

Collaborate with Sales, Marketing, and Product teams to ensure a consistent and positive customer experience.
Act as the voice of the customer within the organisation, influencing product development and service improvements.

Performance & Reporting:

Establish KPIs for customer service and fulfilment teams, including response times, order accuracy, and satisfaction scores.
Monitor performance metrics and provide regular reports to senior leadership.

Continuous Improvement:

Drive initiatives to improve processes, reduce friction, and enhance customer loyalty.
Stay informed on industry trends and emerging technologies to maintain a competitive edge

The Person

Proven experience in a senior customer success or customer service leadership role, ideally within B2B or trade environments.
Strong understanding of customer journey mapping and service design.
Competent in all Microsoft Office programs; Word, Excel/Outlook.
Experience with CRM systems and order management platforms.
Excellent leadership, communication, and stakeholder management skills.
Commercial awareness and ability to align customer success strategy with business goals.
Able to listen carefully and assimilate information quickly.
Able to ask clarifying questions and provide accurate information.
Able to remain calm in pressurised circumstances and able to deal with difficult situations
Analytical mindset with ability to interpret data and drive decisions.
Excellent communication/ negotiation skills (face to face/ telephone/written).
Ability to prioritise work under pressure.
Excellent organisational skills.
Great attention to detail

The Benefits

25 days holiday, plus bank holidays
Pension contribution matched up to 8%
Life Assurance 3x base salary
Private health scheme
Genuit sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Apply Now

Refine Your Search

head of customer experience jobs in plymouth, eng

Head of Customer Success

Contract Works Manager (Major Work)

Deputy Head of Estates

Head of Estate Development

Retail Store Manager

Head of Planning and PMO

Head of Channel (Merchants)

Senior Homeownership Officer

Assistant Manager – £16 to £17 per hour – Plymouth

Payment Supervisor – £13 to £15 per hour – Plymouth

CX Team Member

Deputy Store Manager - 32 Hours

Regional Trainer

Bar staff / 662 - The Union Rooms, Plymouth

Assistant Store Manager - 16 Hours

Head of Commercial

Kitchen Assistant

Field Services Manager ASW - Devonport

Engineer

Admin Assistant

I want to receive the latest job alerts for head of customer experience in plymouth, eng

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