It support Work, Jobs in Poling, Wsx (with Salaries)

IT Apprentice
QA Apprenticeships —Worthing
- £17,350 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Sick pay
11d
IT System Administrator
South Cliff Dental Group —Crawley
- £28,000 - £33,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
4d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
3d
IT Network Support
Barfoots of Botley —Chichester
- ERP systems
- Continuous improvement
- Scripting
- Free parking
- Employee assistance programme
Quick apply
6d
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
IT Support Technician (Level 2)
Ardingly College —Haywards Heath
- £28,000 - £30,000 a year
- Full-time
- School
8d
IT Systems Trainer
Caremark Limited —Worthing
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Leadership
- Free parking
- Annual leave
Quick apply
Customer Support Advisor
Fireco —Brighton
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Network Technician
Quattris Global —Brighton
- £180 - £200 a day
- Temporary
- Computer networking
- IT
- In-person
- COVID-19 protective measures
Quick apply
13d
IT Support Technician
Salutem Care & Education —Billingshurst
- £12.71 - £13.00 an hour
- Communication skills
- School
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
2nd Line Support Pipeline
Global 4 Communications Limited —Horsham
- Full-time
Quick apply
4d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
IT Support Technician Apprentice
Atlas Copco Group —Burgess Hill
- IT
- In-person
- Communication skills
13d
IT Field Engineer
Trident —Brighton
- Full-time
- Customer service
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
2d
M365 Support Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- University
- Mentoring
- Employee discount
10d
Customer Support Executive
BrightLocal —Brighton
- Full-time
- Hybrid work
- Business development
- Communication skills
- Time management
IT Support Apprentice
QA Apprenticeships —Horsham
- £15,600 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer literacy
- Employee discount
Customer Service Executive
Epassi —Haywards Heath
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
13d

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IT Apprentice

QA Apprenticeships -
Worthing

Apply Now

Job details

Full-time
£17,350 a year
11 days ago

Benefits

Company pension
Sick pay

Qualifications

Customer service
GCSE
ITIL
Communication skills
Time management

Full job description

About Bates IT:

Bates Group is an affiliate page of Serbus. Serbus connects and protects the UK’s most critical national services. Our people are trusted to build and maintain exceptionally secure, highly resilient communications infrastructure so that the information and operations of vital services are always available whenever and wherever they’re needed. We build the network foundations. We create communication systems on those networks, and we keep them optimised, secure and running. And we specialise in doing all of this in challenging and changeable environments. Serbus supports organisations operating within the UK’s critical national infrastructure: government, defence, enterprise, healthcare, industrial, and data centre.

Responsibilities:

Liaise with customers via phone, remote sessions, video conferencing and ITSM to assist with 1st line IT issues.
Resolve 1st line issues and requests such as systems access, password resets & unlocks.
Troubleshooting hardware issues.
Perform troubleshooting and fault diagnostics.
Perform basic IT system administration tasks such as setting up new access accounts or disabling accounts.
Complete ticket requests with a high level of diligence using the ITSM.
Triaging tickets and assigning to correct 2nd and 3rd line resolver groups.
Teach users to use self-service tools where appropriate.
Maintain a customer focused approach, delivering superb value to the customer base.
Always provide excellent customer service, offering empathy and patience to customers.
Take accountability and ownership for all assigned issues.
Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes.
Adhere to strict SLAs agreed with the trust.

Desirable skills:

Experience of working in a customer service role.
Basic general fault diagnosis.
Knowledge of ITIL.
Excellent customer service.
Strong communication skills.
A team player who is self-motivated, enthusiastic, and keen to learn.
Diligent with good time management skills and the ability to prioritise tasks.
Proactive approach to work, with a positive and flexible attitude.
Ability to work onsite at the customer base (Swandean) Monday to Friday.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 9am – 5:30pm

Benefits:

Pension.
Sick pay.
Dress down.
Regular outings.

Future prospects:

Possibility of full-time employment

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

it support jobs in poling, wsx

IT Apprentice

IT System Administrator

1st Line Support Engineer

IT Network Support

IT Support Engineer

IT Support Technician (Level 2)

IT Systems Trainer

Customer Support Advisor

Technical Support Engineer L1

IT Network Technician

IT Support Technician

Support Analyst - Application Support

2nd Line Support Pipeline

First Line Support / Helpdesk Engineer - Hybrid

IT Support Technician Apprentice

IT Field Engineer

M365 Support Analyst

Customer Support Executive

IT Support Apprentice

Customer Service Executive

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