Technical support occupations Work, Jobs in Polmont, Fal (with Salaries)

Sonata Application Support Analyst
Royal London —Glasgow
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
14d
Inbound Technical Support Advisor
Concentrix —Falkirk
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
5d
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
IT Support Technician
McConnell Ltd —Glasgow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Windows
Quick apply
12d
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
Deskside Support Engineer
Hexaware Technologies —Glasgow
- £29,000 - £32,000 a year
- Software troubleshooting
- Laboratory experience
- Windows
- Flexible schedule
Quick apply
1st/2nd Line Support Technician
Entire IT Solutions —Edinburgh
- £24,000 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
6d
IT Support Engineer
RG Computers —Penicuik
- £20,000 - £23,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
- Work from home
Quick apply
11d
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
6d
NOC Analyst
Computershare —Edinburgh
- 12 hour shift
- Hybrid work
- Linux
- In-person
- Communication skills
- Work from home
Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
Onsite Technical Services
Fujitsu —Edinburgh
- Full-time
- Bar
- Windows
- Microsoft Office
12d
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
Tech Team Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Computer literacy
- Administrative experience
- Business development
IM&T Technician
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Monday to Friday
- Hybrid work
- Customer service
- No degree
- IT
3d
IT Support Technician
Complete IT Systems —Glasgow
- Full-time
- Azure
- AWS
- IT
IT Support Technician
Brooklyn Travel —Glasgow
- Azure
- AWS
- Driving
Quick apply
3d

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Sonata Application Support Analyst

Royal London -
Glasgow

Apply Now

Job details

Permanent
14 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Pension
SQL
SoapUI
Continuous improvement
Agile
Application support

Full job description

Job Description

Sonata Application Support Analyst

Contract Type: Permanent
Location: Edinburgh or Glasgow or Alderley Park (Wilmslow)
Working Style: Hybrid - 50% from home / 50% office based

The Sonata Application Support Analyst provides specialist incident and problem management support. The role involves being the initial entry point to the Sonata team by triaging and resolving incident and advising on requirements for continuous improvement i.e. to reduce incident volumes. The Sonata Application Support Analyst works closely with the wider Sonata team, wider technology teams, business stakeholders, delivery teams, and external vendors to ensure Sonata remains stable, scalable, and fit for purpose.

This is an excellent opportunity for someone who wants to deepen their Sonata knowledge in a multi-skilled team.

Key Responsibilities:

Incident and Problem Management

Resolve incidents within SLAs
Manage problem records effectively
Identify areas for improvement/efficiencies

Monitoring

Perform daily health checks and work with business stakeholders to resolve issues before they impact the customer
Identify improvements to existing tooling

Service

Work with wider technology teams to impact assess changes being introduce

Knowledge & Capability Development

Maintain Sonata standards, documentation, and knowledge assets

What you will bring to the role:

Technical Skills

Knowledge of the Sonata data model would be desirable
Ability to write SQL queries
Knowledge of the Sonata Application or similar including
Ability to diagnose issues

Other Skills

Ability to problem solve and troubleshoot
Ability to multitask effectively
Able to remain calm under pressure
Good attention to detail
Can-do attitude
Always striving for continuous improvement

Nice to have

Sonata Workflow knowledge
Using testing tools such as SOAPUI or ReadyAPI be able to construct SBS requests
Awareness of agile methodology

A wide knowledge of UK Pensions and Isas

If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply!

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

Refine Your Search

technical support occupations jobs in polmont, fal

Sonata Application Support Analyst

Inbound Technical Support Advisor

Technical Support Analyst

Technical Support Engineer

IT Support Technician

IT Support Services Technician

Regional IT Support Specialist

EUC Engineer

Deskside Support Engineer

1st/2nd Line Support Technician

IT Support Engineer

IT Support Technician

NOC Analyst

Technical Analyst

Onsite Technical Services

Technical Analyst

Tech Team Executive - Glasgow

IM&T Technician

IT Support Technician

IT Support Technician

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Key Responsibilities:

What you will bring to the role:

Technical Skills

Other Skills

Nice to have

About Royal London

Inclusion, diversity and belonging

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