Customer experience advisor Work, Jobs in Pontefract, Wyk (with Salaries)

Customer Service Advisor (Hybrid)
SWARCO —Featherstone
- £26,500 - £27,400 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Service Advisor (Hybrid)
SWARCO Group —Featherstone
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Customer Advisor
Boots —Leeds
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
12d
Customer Service Advisor
BLUE PRINT & DISPLAY LIMITED —Sheffield
- £14.00 - £17.51 an hour
- Part-time
- Bilingual
- Spanish
- English
- Free parking
- Gym membership
Quick apply
17h
Customer Service Advisor
PROJECT GROUP INVESTMENTS LIMITED —Leeds
- £13 - £16 an hour
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
21h
Customer Service Advisor
A1 Approved ltd —Leeds
- £22,000 - £25,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
16h
Contact Centre Advisor
identibase —York
- From £26,546 a year
- Overtime
- Sales
- Customer service
- English
- Free parking
- Store discount
Quick apply
Retail Travel Advisor
TUI —Selby
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
Customer Experience Advisor
Sweet Squared —Leeds
- From £25,500 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
13h
Customer Service Advisor - Doncaster
EE —Doncaster
- £26,116 - £26,738 a year
- Customer service
Customer Service Advisor
FIRST ASPIRE LIMITED —Leeds
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- No experience needed
- Free parking
- Gym membership
Quick apply
4d
Customer Service Advisor
Yorkshire Building Society —Castleford
- £14,700 a year
- Customer service
19h
Collections Customer Service Advisor
Yorkshire Water —Bradford
- £27,417 - £31,942 a year
- Rotating shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
6d
Customer Service Advisor
B W Skip Hire Ltd —Leeds
- £13.50 an hour
- Full-time
- Customer service
- Computer skills
- In-person
Quick apply
14d
Customer Service Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- English
- Communication skills
- Annual leave
Sales & Service Advisor
Gallagher —Wakefield
- £27,976 a year
- Full-time
- Sales
- IT
- Communication skills
- Flexible schedule
- Life insurance
Quick apply
Sales Advisor
EE —Sheffield
- £26,116 - £26,738 a year
- Sales
Sales Advisor
Fortus UK —Goldthorpe
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Home Customer Service Advisor
NEXT —Doncaster
- £13.29 an hour
- Part-time
- Customer service
- Computer skills
- Free parking
- Work from home

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customer experience advisor jobs near pontefract, wyk

Customer Service Advisor (Hybrid)

SWARCO -
Featherstone

Quick apply

Job details

Full-time
£26,500 - £27,400 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Continuous improvement
Communication skills
Help desk

Full job description

Company Description

Customer Service Advisor / Works Scheduler

Location: Hybrid Working Available
Reporting to: Head of Customer Services
Work Pattern: 4 on 4 off Day shifts. Shifts are 7am - 7pm
please note there is a shift allowance payable for weekend works.

SWARCO UK & Ireland – The Better Way. Every Day.

At SWARCO, we are at the forefront of intelligent traffic management, delivering innovative solutions that keep people moving safely and efficiently across the UK and Ireland. Our technologies include Intelligent Traffic Systems, Traffic Signals, Parking Solutions, EV Charging and Smart Street Lighting. As part of the global SWARCO Group, we combine local expertise with international innovation.

Job Description

We are currently looking for a proactive and organised Works Scheduler to join our Customer Services team.

What you'll do

As a Works Scheduler, you will play a vital role in ensuring the effective delivery of our maintenance and service contracts. You will be responsible for coordinating reactive faults, planned maintenance activities and engineer workloads, ensuring customer service levels are consistently achieved or exceeded.

Working closely with engineers, Service Delivery Managers and customers, you will take ownership of service requests from receipt through to completion while maintaining a strong focus on customer satisfaction and operational efficiency.

Key responsibilities

Schedule and coordinate reactive fault responses in line with contractual SLAs.
Allocate work to engineers based on location, skillset, workload and fault priority.
Monitor and manage customer requests through to successful resolution.
Liaise with engineers, customers, subcontractors and internal stakeholders to ensure effective service delivery.
Schedule and track periodic inspections and planned maintenance activities.
Escalate service issues where necessary to ensure contractual performance is maintained.
Process maintenance and chargeable works administration, including billing support.
Maintain accurate records within service and fault management systems.
Support out-of-hours service operations on a rota basis alongside colleagues.
Ensure compliance with all Quality, Health, Safety, Security and Environmental procedures.

What we offer

As well as providing a competitive salary, SWARCO actively promotes a supportive and inclusive working environment and offers excellent opportunities for development and career progression.

Benefits include:

Hybrid working opportunities
25 days holiday, rising with service, plus Bank Holidays
Holiday purchase scheme
Company pension scheme with generous employer contributions
Employee Assistance Programme
Life Assurance
Employee discounts portal
Ongoing learning and development opportunities
Cycle to Work scheme (where applicable)

Qualifications

What we're looking for

Essential

Experience working within a scheduling, planning or coordination role.
Excellent customer service and telephone handling skills.
Strong organisational and problem-solving abilities.
Experience using data to support decision-making and continuous improvement.
Good working knowledge of Microsoft Office applications, particularly Excel.
Strong communication skills, both written and verbal.
Ability to work independently and collaboratively within a team.
GCSE level education or equivalent.

Desirable

Experience using fault management or scheduling systems.
Previous experience within a service desk, helpdesk or service centre environment.
Experience working within engineering, utilities, infrastructure or field service environments.

Additional Information

Interested?

If you're highly organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Apply today and help us deliver the smarter, safer and more sustainable transport networks of tomorrow.

Applications are shortlisted on a rolling basis and we reserve the right to interview and appoint before the closing date. We therefore encourage early applications as vacancies may close once a suitable candidate has been identified.

We have a responsibility to ensure that all employees are eligible to live and work in the UK. Successful candidates must have the right to work in the UK by the commencement of employment.

SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

Agencies: Please note that should we require recruitment agency involvement, we will contact agencies from our Preferred Supplier List (PSL). Any unsolicited CVs submitted to SWARCO employees or hiring managers without prior written agreement will be considered the property of SWARCO and no fee will be payable.

#SWARCO #TheBetterWayEveryDay #CustomerServiceJobs #SchedulerJobs #PlanningJobs #ServiceCoordinator #OperationsJobs #EngineeringSupport #InfrastructureJobs #HiringNow

#LI-EW1

#ITS

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