Customer experience agent Work, Jobs in Pontefract, Wyk (with Salaries)

Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
Product & Customer Support Officer
UK Coaching —Leeds
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Work from home
- Life insurance
Quick apply
4d
Experienced Customer Service Agent
Cars 2 ltd —Wakefield
- £14.28 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
- Referral programme
Quick apply
9d
Property Manager
WHITEGATES ESTATE AGENTS —Pontefract
- From £24,500 a year
- Part-time
- Customer service
- Maintenance
- In-person
Quick apply
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
12d
Claims Handler - Green Flag Rescue
Aviva —Leeds
- From £26,700 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Telesales Agent (office based) Full Time
Insured Health —Sheffield
- £25,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
2d
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
Student Engagement & Partnerships Lead
UniHomes —Sheffield
- £30,000 - £35,000 a year
- Full-time
- University
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Property Inventory Clerk South Yorkshire
miServices South —Sheffield
- £25 - £35,000 a year
- Customer service
- Travel
- Communication skills
Quick apply
4d
Salesforce Implementation Specialist
UniHomes —Sheffield
- £60,000 - £75,000 a year
- Full-time
- Salesforce
- AWS
- AI
- Employee discount
- Referral programme
Quick apply
12d
Customer Claims Fraud Handler
Zego —Halifax
- Hybrid work
- Communication skills
Quick apply
11d
Temporary Telesales Executive - June start
UniHomes —Sheffield
- £24,500 - £30,000 a year
- Full-time
- Employee discount
- Referral programme
Quick apply
9d
Portuguese Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Lead Salesforce Implementation Specialist
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
12d
French Customer Experience Agent
Vintage Cash Cow —Leeds
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Sales Advisor
Kustom Design Printing —Doncaster
- £26,000 - £29,120 a year
- Full-time
- CRM software
- Sales
- Driving
- Free parking
Quick apply
Danish Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Site Agent
M Group —Rotherham
- Civil engineering
- Team management
- Contracts
- Annual leave
- Employee assistance programme

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customer experience agent jobs near pontefract, wyk

Customer Support Agent

Home Decor GB Ltd -
Sheffield

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Job details

Permanent | Full-time
From £24,785 a year
11 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Microsoft Excel
Customer service
Sales administration
Organisational skills
Contracts
Account management

Full job description

Job Description

Home Decor Group is a leading supplier of contemporary bedroom furniture and kitchens to the DIY, construction, domestic and new-build markets.

At our modern facility in Sheffield we create stunning fitted wardrobes, sliding wardrobe doors and freestanding furniture, including a range of functional modular based storage solutions which are used in both home living and home office environments. See what we do here https://www.hdhc.com/.

We are currently recruiting a Customer Support Agent based in our Sheffield Head Office who will support the team in delivering first class service to our customers.

Great working environment within an established team and generous benefits Full time hours are 37.5 hours a week, Monday to Friday, with an early finish one day of the week on a rota basis. Some flexibility in the working of these hours would be considered.

The role would suit someone who is looking to start a career in customer service and full support and training will be given.

Starting salary is £24,785, increasing with experience

26 days holiday each year, plus bank holidays

Generous pension and life assurance schemes

Health Cash Plan

Free Parking

Employee discount

Main Purpose of the Role

· Support the Internal Account Manager with the day to day running of the customer accounts from ‘order call off to cash’.

Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. You understand your customer’s needs and ensure that Home Décor meets and exceeds expectations.
Proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

· While accuracy is paramount, you will also work at a high pace at all times to ensure that agreed daily productivity targets are met and that all orders are entered on time, in full to the agreed schedule.

Key Responsibilities

· Accurately Process orders on internal Microsoft AX system.

Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing.
Actively assist in the cash collection process by overseeing compliance from call off to the sign off process. Act as the first point of contact for escalated collection queries.
Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly.

· Adhere to the company’s clear desk policy at the end of every day.

· Identify and share opportunities for efficiency and improved productivity within the order entry process.

Supporting the Accounts department with various enquiries including dealing with customer queries, credits and invoices appropriately.
Providing accurate information and data to both software systems – AX for order entry and Field Aware for installation planning.

Knowledge & Experience

Experience working within a similar role in Sales Administration would be desirable.
Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.

Key Skills & Qualifications Required

Previous account management experience, preferably in the contract/building sector
Good communicator and a confident telephone manner.
· Attention to detail, task focus and accuracy.

· Excellent organisational and prioritisation skills, and able to work under pressure

· Understanding of the product and construction industry preferred.

· Able to work as part of a team as well as individually.

· Excel intermediate, comfortable working with ERP and scheduling systems, strong administration skills.

Job Types: Full-time, Permanent

Pay: From £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Life insurance
Sick pay

Experience:

Microsoft Excel: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience agent jobs in pontefract, wyk

Customer Support Agent

Product & Customer Support Officer

Experienced Customer Service Agent

Property Manager

AI Product Manager

Claims Handler - Green Flag Rescue

Telesales Agent (office based) Full Time

Multichannel Cx Agent

Student Engagement & Partnerships Lead

AI Specialist

Property Inventory Clerk South Yorkshire

Salesforce Implementation Specialist

Customer Claims Fraud Handler

Temporary Telesales Executive - June start

Portuguese Customer Experience Agent

Lead Salesforce Implementation Specialist

French Customer Experience Agent

Sales Advisor

Danish Customer Experience Agent

Site Agent

I want to receive the latest job alerts for customer experience agent in pontefract, wyk

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