Customer solutions specialist Work, Jobs in Pontefract, Wyk (with Salaries)

Customer Solutions Specialist (IVA's)
StepChange Debt Charity —Leeds
- £25,800 a year
- Full-time
- Hybrid work
- Analysis skills
- Case management
- Financial services
Bookings & Compliance Coordinator (Remote)
Topp Language Solutions —West Yorkshire
- £12.71 - £15.00 an hour
- Part-time
- Remote
- Customer service
- Analysis skills
- Organisational skills
Quick apply
12d
Breakdown Controller AHN
Kelling Group Limited. —Normanton
- £28,250 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Employee discount
- Life insurance
Quick apply
Learning and Development Specialist
StepChange Debt Charity —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Travel
7d
Application Support Specialist
Corpay —Sheffield
- Full-time
- Organisational skills
- Time management
- Life insurance
13d
Rapid Response Customer Service Representative
FMG —Huddersfield
- £29,741.59 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Salesforce Implementation Specialist
UniHomes —Sheffield
- £60,000 - £75,000 a year
- Full-time
- Salesforce
- AWS
- AI
- Employee discount
- Referral programme
Quick apply
Buyer - Fresh Produce
IPL —Normanton
- Monday to Friday
- In-person
- Communication skills
- Store discount
- Annual leave
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
2d
Managing Director
Techbelt —Elland
- £110,000 - £125,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
- Relocation assistance
Quick apply
1d
Onboarding Specialist
Tes Global —Sheffield
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Operations Supervisor
Torque —Wakefield
- £32,394.98 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Sheffield
- Temporary
- Customer service
Customer Service Specialist
Sherwin-Williams —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Customer Service Executive
Johnsons Workwear Ltd —Leeds
- £32,208 a year
- Full-time
- Health & wellbeing programme
Quick apply
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Customer Advisor
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Bilingual
- Spanish
- Salesforce
Quick apply

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customer solutions specialist jobs near pontefract, wyk

Customer Solutions Specialist (IVA's)

StepChange Debt Charity -
Leeds

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Job details

Permanent | Full-time
£25,800 a year

Qualifications

Analysis skills
Case management
Financial services
Communication skills
Negotiation

Full job description

Salary £25,800

Location Leeds/Hybrid

Shift Pattern Monday to Friday hours between 8am - 6pm

Contract Type Permanent

Hours of Work per Week 35

Closing Date 25/06/2026

Ref No 2401

Documents

Role Profile
(Word, 80.26kb)

Do you enjoy helping people find practical solutions during difficult financial situations?

Are you confident balancing client needs, detailed information and commercial outcomes to achieve the best possible result?

Do you have strong communication and negotiation skills, with the ability to manage complex conversations professionally and empathetically?

We’re looking for a proactive and detail-focused Customer Solutions Specialist (IVAs) to join our Voluntary Arrangements team (internally known as an IVA Drafter). This is a great opportunity for someone with strong transferable skills in negotiation, customer resolutions, case management or financial services who enjoys problem solving and working in a fast-paced, client-focused environment.

In this role, you’ll support clients through an important stage of their financial journey, helping gather and assess information, manage complex cases and work towards sustainable outcomes that support both client needs and organisational standards.

No previous IVA experience is required — we’re more interested in your ability to communicate effectively, analyse information, build trust with clients and manage negotiations confidently.

About the Role

In this role, you’ll manage a caseload of clients through the case preparation and solution set-up process, supporting them from initial information gathering through to final outcome. You’ll review financial and supporting information, identify discrepancies or missing details, and ensure cases are accurate, complete and progressed efficiently.

You’ll work closely with clients throughout the process, acting as a key point of contact and supporting them through sensitive and sometimes challenging conversations with professionalism, empathy and confidence. You’ll also communicate with external stakeholders and negotiate realistic outcomes that balance both client circumstances and commercial considerations.

Alongside managing case progression, you’ll prepare clear and accurate written documentation, maintain detailed records and ensure all work is completed in line with internal quality standards, policies and regulatory requirements.

You’ll work both independently and collaboratively with colleagues to manage workloads, support successful outcomes and contribute to continuous improvements across the wider team.

What We’re Looking For

We’re looking for someone with experience in a customer-focused, case management or regulated environment, ideally where you’ve handled detailed conversations, managed competing priorities and worked towards successful outcomes.

You’ll bring:

Strong communication and relationship-building skills
Confidence handling sensitive conversations and negotiating outcomes
Good analytical skills and attention to detail
The ability to manage workloads and prioritise effectively in a fast-paced environment
A proactive, resilient and adaptable approach to work

Experience within financial services, debt advice, complaints handling, collections, customer resolutions or case management would be beneficial, but is not essential.

Equality, Diversity & Inclusion

Equality, diversity and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring — we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.

Apply Now

Refine Your Search

customer solutions specialist jobs in pontefract, wyk

Customer Solutions Specialist (IVA's)

Bookings & Compliance Coordinator (Remote)

Breakdown Controller AHN

Learning and Development Specialist

Application Support Specialist

Rapid Response Customer Service Representative

Customer Support Specialist

Customer Specialist

Salesforce Implementation Specialist

Buyer - Fresh Produce

Customer Support Advisor

Desktop Support Specialist

Managing Director

Onboarding Specialist

Operations Supervisor

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Service Specialist

Customer Service Executive

Configuration Management Specialist

Customer Advisor

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