Technical specialist Work, Jobs in Ponteland, Nbl (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
QC Technical Specialist
Target Healthcare Group —Burnopfield
- Full-time
- Laboratory experience
- Master's degree
- Bachelor's degree
Quick apply
20h
Assistant Technical Officer - Cardiographer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Ashington
- £25,272 a year
- Full-time
7d
Technician / Tester
Otis —Gateshead
- Full-time
Technical Admin Assistant
Origin —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Work from home
- Sick pay
Quick apply
3d
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
14d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
20h
Quality Manager
Trinity Precision Engineering —North Shields
- £55,000 - £75,000 a year
- Full-time
- ERP systems
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Product Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Product management
- IT
- In-person
Quick apply
Offshore Technician Scheme
Enshore Subsea Ltd —Blyth
- £17,500 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
11d
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
Automation and Process Specialist FTC 12 Months
DFDS UK & Ireland —North Shields
- Travel
- Employee assistance programme
- Employee discount
Quick apply
13h
Repairs and Maintenance Team Lead - Kyloe House
Northumberland County Council —Stannington
- £35,412 - £39,152 a year
- Maintenance
- IT
Quick apply
3d
Pega Senior System Architect
Sopra Steria —Newcastle upon Tyne
- Up to £60,000 a year
- Analysis skills
- Financial services
- Communication skills
- Annual leave
Engineering Tutor – Electrical, Electronics, PLC & EPH
TDR Training Ltd. —Newcastle upon Tyne
- £34,000 - £49,500 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Mentoring
- Free parking
- Life insurance
Quick apply
Optimisation Specialist
Kinewell —Newcastle upon Tyne
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Maths
- Mentoring
- Free parking
- Flexitime
Quick apply
4d
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
14d
Associate Product Usage Analyst (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Flexitime
Quick apply
Security Solutions Specialist
Cybit —Newcastle upon Tyne
- Up to £60,000 a year
- Full-time
- Remote
- Sales
- Computer networking
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
4d
Lead Technical Specialist x3
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Azure
- AWS
- Presentation skills
- Employee assistance programme
- Employee discount
14d

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technical specialist jobs near ponteland, nbl

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

technical specialist jobs in ponteland, nbl

Technical Support Specialist

QC Technical Specialist

Assistant Technical Officer - Cardiographer

Technician / Tester

Technical Admin Assistant

Data Centre and Connectivity Technician

Applied AI Engineer – Prompting & Evaluation

Quality Manager

Product Manager

Offshore Technician Scheme

System Installation Supervisor

Automation and Process Specialist FTC 12 Months

Repairs and Maintenance Team Lead - Kyloe House

Pega Senior System Architect

Engineering Tutor – Electrical, Electronics, PLC & EPH

Optimisation Specialist

Information Governance Manager

Associate Product Usage Analyst (UK Remote)

Security Solutions Specialist

Lead Technical Specialist x3

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