Bridge engineer Work, Jobs in Pontyclun, Rct (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Senior Site Engineer
AmcoGiffen —Pontyclun
- £40,000 - £45,000 a year
- Weekend availability
- Civil engineering
- Management
- Engineering
- Life insurance
- Referral programme
Quick apply
Site Agent/Senior Site Agent
AmcoGiffen —Pontyclun
- £55,000 - £68,000 a year
- Full-time
- Civil engineering
- Management
- Engineering
- Annual leave
- Life insurance
Quick apply
Weekend Merchandiser
Bridge Coffee Roasters —Cardiff
- From £12.71 an hour
- Weekend availability
- Merchandising
- Organisational skills
- Cleaning
Quick apply
10h
CAD Technician
AmcoGiffen —Pontyclun
- £35,000 - £45,000 a year
- Full-time
- Civil engineering
- Engineering
- Communication skills
- Annual leave
Quick apply
Senior Planner
AmcoGiffen —Llantrisant
- £65,000 - £75,000 a year
- Full-time
- Civil engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Life insurance
Quick apply
Principal Bridge Engineer
WSP —Cardiff
- Part-time
- Hybrid work
- Civil engineering
- Mentoring
- Business
- Flexitime
- Work from home
Graduate Civil & Structral Engineer
Vulcain Engineering Group —Cardiff
- Civil engineering
- Engineering
- English
7d
Principal Engineer (Civil & Structural)
AmcoGiffen —Pontyclun
- £72,500 - £87,500 a year
- Full-time
- Civil engineering
- Engineering
- Business development
- Annual leave
Quick apply
Graduate Civil & Structural Engineer (Technical or Project Delivery)
Vulcain Engineering Group —Cardiff
- Civil engineering
- Engineering
- Analysis skills
6d
Multi-Skilled Engineer
PCI Pharma Services —Tredegar
- Weekend availability
- Project management
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
5d
Principal & Senior Geotechnical Engineer
Vulcain Engineering Group —Cardiff
- Engineering
- Master's degree
- Business development
Senior Data Engineer (Machine Learning (ML))
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Machine learning
- Travel
- Annual leave
- Employee assistance programme
11d
Structures Team Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £60,495 a year
- Full-time
- Hybrid work
- Engineering
- Annual leave
- Flexible schedule
Civil Engineer
Amey Ltd —Saint Mellons
- Temporary
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
Senior Geotechnical Engineer
Amey Ltd —Cardiff
- Mentoring
- Training & development
- Leadership
- Annual leave
Quick apply
Design Engineer (Civil & Structural)
AmcoGiffen —Pontyclun
- £40,000 - £50,000 a year
- Full-time
- Civil engineering
- Engineering
- Continuous improvement
- Annual leave
Quick apply
Lead Senior Geotechnical Engineer
Amey Ltd —Cardiff
- Mentoring
- Training & development
- Annual leave
Quick apply
Structural Revit Technician
Stantec —Cardiff
- Continuous improvement
- Mentoring
- Annual leave
Information Security Analyst - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Scripting
- APIs
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

bridge engineer jobs in pontyclun, rct

Customer Service and Office Manager

Senior Site Engineer

Site Agent/Senior Site Agent

Weekend Merchandiser

CAD Technician

Senior Planner

Principal Bridge Engineer

Graduate Civil & Structral Engineer

Principal Engineer (Civil & Structural)

Graduate Civil & Structural Engineer (Technical or Project Delivery)

Multi-Skilled Engineer

Principal & Senior Geotechnical Engineer

Senior Data Engineer (Machine Learning (ML))

Structures Team Manager

Civil Engineer

Senior Geotechnical Engineer

Design Engineer (Civil & Structural)

Lead Senior Geotechnical Engineer

Structural Revit Technician

Information Security Analyst - Vulnerability Management

I want to receive the latest job alerts for bridge engineer in pontyclun, rct

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