It support Work, Jobs in Pontypridd (with Salaries)

Product Support Associate
Tes Global —Llantrisant
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
9d
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
4d
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
IT Support Team Leader
Redkite Law —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Quick apply
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
9d
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
IT Field Technician
FOODHUB —Newport
- £32,627 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Employee assistance programme
- Gym membership
Quick apply
1d
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Specialist | ICT Technical Services – Infrastructure
Link Financial Outsourcing —Caerphilly
- £50,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
Technical Support Advisor
Which? —Cardiff
- £25,000 - £27,000 a year
- Hybrid work
- Customer service
- Computer skills
- Communication skills
3d
IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
Assessment Support Coordinator
Sopra Steria —Newport
- £27,781 - £30,000 a year
- Hybrid work
- Organisational skills
- IT
- Annual leave
2d
IT Support and Information Assurance Specialist
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
7d
Senior Group IT Business Support Partner
Finsbury Food Group —Cardiff
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply

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Product Support Associate

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Full job description

Job Title: Complex Product Support Associate
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.

Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?

Consistent delivery of high-quality delivery of complex product onboarding
Effective & timely resolution of complex product issues and minimising customer impact
Improved customer satisfaction, demonstrated by stronger feedback and reduced complaints.
Reduction in repeat issues and improved overall operational performance through improved guidance, standards and best practices
Demonstrate cross functional collaboration with Customer Management, Product & Technology teams
Active contribution to maximising customer lifetime value through reliable and effective product support

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

it support jobs in pontypridd

Product Support Associate

1st Line Engineer

Service Desk Advisor (First Line Helpdesk)

In-Service Support Co-Ordinator

IT Support Team Leader

IT Support and Systems Assistant

Service Desk Engineer

IT Field Technician

IT Support Team Leader

Specialist | ICT Technical Services – Infrastructure

ICT Enterprise Specialist

IT Customer Service Advisor

ICT Cloud Infrastructure and Platforms Specialist

Technical Support Advisor

IT Support Analyst (Applications)

1st Line NOC Engineer, UK

Assessment Support Coordinator

IT Support and Information Assurance Specialist

Service Desk Technician

Senior Group IT Business Support Partner

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