Parts advisor Work, Jobs in Pontypridd (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
5d
Telesales Advisor
Valley Telecommunications Ltd —Pontypridd
- £22,308 - £33,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
3d
Customer Service Advisor
Eakin Healthcare —Cardiff
- £26,719.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Referral programme
Quick apply
8d
Experienced New Homes Sales Advisor
Llanmoor Homes —Abergavenny
- £28,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Jaguar Land Rover Service Advisor
Sinclair Group —Cardiff
- £33,000 - £35,500 a year
- Overtime
- Administrative experience
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Estate Agent
Connells Group —Aberdare
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
8d
Service Advisor
Sytner Group —Cardiff
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
5d
Sales Advisor
FlooringSuperstore.com —Newport
- Up to £38,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
1d
Customer Hub Advisor
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Organisational skills
- Annual leave
Sales Assistant
Superdrug —Blaenau Gwent
- £9.75 - £13.00 an hour
- Sales
- Customer service
- Communication skills
- Store discount
- Employee discount
1d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Apprentice Sales Advisor
EE —Merthyr Tydfil
- £11.55 an hour
- Full-time
2d
Sales - Sales Advisor - UK
New Look —Newport
- Part-time
- Microsoft Word
5d
Customer Service Advisor
Days Motor Group —Llansamlet
- Full-time
- Customer service
- Computer literacy
- Free parking
- Annual leave
4d
Customer Sales and Service Advisor
Indespension —Cardiff
- £24,960 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
5d
Sales Advisor
Rohan Designs Ltd —Bridgend
- Customer service
- Organisational skills
- IT
- Employee discount
Quick apply
Customer Service Advisor - Bike Experts Team
Tredz —Swansea
- £27,716 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
3d
Sales Advisor (Part Tme)
Tredz —Swansea
- £9,325.68 a year
- Part-time
- Sales
- Customer service
- Organisational skills
- Employee discount
- Sick pay
Quick apply
5d
Customer Sales Advisor
Halfords —Brynmawr
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
12d
Sales Advisor
Saltrock Bridgend —Brynmenyn
- 8 hour shift
- IT
- Employee discount
Quick apply
8d

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Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

22 July 2026
Vacancy Reference:

0768

The Role

Please note Welsh language skills are an essential requirement for this role.

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

parts advisor jobs in pontypridd

Customer Experience Advisor

Telesales Advisor

Customer Service Advisor

Experienced New Homes Sales Advisor

Jaguar Land Rover Service Advisor

Estate Agent

Service Advisor

Sales Advisor

Customer Hub Advisor

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Helpdesk Manager

Apprentice Sales Advisor

Sales - Sales Advisor - UK

Customer Service Advisor

Customer Sales and Service Advisor

Sales Advisor

Customer Service Advisor - Bike Experts Team

Sales Advisor (Part Tme)

Customer Sales Advisor

Sales Advisor

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