Shift lead Work, Jobs in Pontypridd (with Salaries)

Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
Production Line Manager
General Dynamics Land Systems UK —Pentrebach
- £43,200 - £54,000 a year
- Full-time
- Military
- Maintenance
- Supervising experience
Assistant Manager
Gatto Lounge —Pontypridd
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
11d
Business Administrator
Ministry of Justice —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Bench General Manager
Five Guys UK —Cardiff
- £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Senior Sales Advisor (motor repairs) Full Time
Garden City Garage —Neath
- £32,500 - £37,500 a year
- Full-time
- Sales
- English
- In-person
Quick apply
2d
Warehouse Operative
Evri —Cardiff
- £12.71 an hour
- Full-time
- Annual leave
Assistant Manager
Wickes —Cardiff
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Lead Operator
Thermo Fisher Scientific —Newport
- 12 hour shift
- Management
- Computer literacy
- Microsoft Office
General Manager
Casa Bianca —Merthyr Tydfil
- From £30,000 a year
- Full-time
- Hospitality
- Management
- Driving
- Employee discount
Quick apply
Openings Support Manager
Hickory's Smokehouse —Cardiff
- Up to £35,000 a year
- Full-time
- Driving
- Restaurant
- Restaurant experience
- Health & wellbeing programme
- Employee discount
Quick apply
Backup Delivery Driver (Flexible / On-Call)
Amici Takeaway —Blackwood
- £40 - £100 a day
- Temporary
- Sales
- Customer service
- Driving
Quick apply
Team Leader | Solina Cardiff
Solina Cardiff —Cardiff
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
10d
General Manager
Gatto Lounge —Pontypridd
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
1d
Sous Chef
Gatto Lounge —Pontypridd
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
Front of House Supervisor
Gatto Lounge —Pontypridd
- £13.10 - £13.30 an hour
- Part-time
- Bar
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
11d
Warehouse Operative - Evenings
Evri —Cardiff
- £12.71 an hour
- Part-time
- Annual leave
20h
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Free parking
- Employee discount
Quick apply

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Customer Experience Team Leader

Sopra Steria -
Newport

Apply Now

Job details

Fixed term contract
£26,972 - £29,000 a year

Benefits

Annual leave
Company pension

Qualifications

Incident management
Organisational skills
IT

Full job description

Are you someone who enjoys leading people, making confident decisions and keeping services running smoothly – even when things get busy or outside standard hours?

Join our CXM Hub as a Team Leader and play a key role in the day‑to‑day running of a busy contact centre supporting the Prisons Enquiry Centre. You’ll work alongside a supportive group of Team Leaders and colleagues, where collaboration, accountability and a strong team culture are at the heart of what we do. This is a hands‑on leadership role where you’ll lead a team of around 10 – 14 colleagues, helping them deliver a consistently high standard of customer service in a fast‑paced, 365‑day operation.

You’ll balance people leadership with operational decision‑making and be trusted to work independently when needed, including outside standard hours. If you enjoy motivating others, taking ownership and staying calm under pressure, this could be the role for you. This role is based in Newport with a fixed hybrid working arrangement, offering a balance between office collaboration and home working. Shifts are scheduled between 7am and 8pm on weekdays, and 7am to 5pm on weekends and public holidays, with a fair rota of approximately one in three weekends.

What you’ll be doing:

Leading the day‑to‑day operation of the Prisons Enquiry Centre, ensuring service levels and customer experience are consistently met.
Managing, coaching and supporting your team to perform at their best, including quality monitoring and performance conversations.
Making operational decisions and taking accountability for outcomes, including during out‑of‑hours periods.
Managing business continuity and supporting incident escalation when required.
Resolving issues independently to maintain service continuity and minimise disruption.
Creating a positive and inclusive team environment that supports development and engagement.

What you’ll bring:

Experience leading and developing people in a fast‑paced contact centre environment.
Confidence managing your own and team performance against KPIs and delivering consistent results.
Strong judgement and decision‑making skills, with the ability to remain calm under pressure.
Experience of business continuity planning and incident management.
Strong organisational skills with attention to detail and a problem‑solving mindset.
Flexibility to work within a 365‑day operational schedule including bank and public holidays.

It would be great if you had:

Experience working in an out‑of‑hours or rotating shift environment.
A resilient approach and confidence working independently when needed.
An understanding of the public sector, particularly the Prison Service.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Fixed Term Contract (6 months)

Location: Newport

Security Clearance Level: SC

Internal Recruiter: Kayleigh

Salary: £26,972 – £29,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about the sector?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises

SSCL as one of Great Place To Work® UK’s best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Come join us!!

Apply Now

Refine Your Search

shift lead jobs in pontypridd

Customer Experience Team Leader

Operations Delivery Manager

Production Line Manager

Assistant Manager

Business Administrator

Bench General Manager

Senior Sales Advisor (motor repairs) Full Time

Warehouse Operative

Assistant Manager

Lead Operator

General Manager

Openings Support Manager

Backup Delivery Driver (Flexible / On-Call)

Team Leader | Solina Cardiff

General Manager

Sous Chef

Front of House Supervisor

Warehouse Operative - Evenings

Customer Service Team Member - Part Time Evenings

Operations Manager - Waste Management

I want to receive the latest job alerts for shift lead in pontypridd

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