Customer relations manager Work, Jobs in Poole, Dor (with Salaries)

Visitor Experience Manager
The Tank Museum —Bovington Camp
- £37,000 - £40,500 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- IT
Quick apply
Human Resources & People Manager
learndirect Ltd —Bournemouth
- £50,000 - £60,000 a year
- Human resources
- Referral programme
Quick apply
14d
Onboarding Strategist
Agility PR Solutions —Bournemouth
- Full-time
- Remote
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Service Director
Tower Supplies —Poole
- Full-time
- Hotel
- Analysis skills
- Project management
- Free parking
- Employee assistance programme
Quick apply
Warehouse Manager
Poole Bay Holdings Management Ltd —Poole
- £40,000 - £45,000 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Quality Control Team Leader
IMI Plc - Legacy Precision —Poole
- Full-time
HR Coordinator
Protect Line LTD —Bournemouth
- £30,000 a year
- Full-time
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Operations Manager - Fashion Ecommerce / Retail
Glassworks London —Alderbury
- Full-time
Quick apply
Control Room Operator
SK Security Services Ltd —Poole
- £12.75 an hour
- Temporary
- English
- Microsoft Office
- First Aid Certification
- Free parking
- Referral programme
Quick apply
6d
Head of HR - CEM
Churchill Retirement PLC —Ringwood
- Travel
- Human resources
- IT
- Annual leave
- Employee assistance programme
Reception/Legal Assistant Support - Canford Cliffs Office
Kiteleys Solicitors Ltd —Poole
- £22,000 - £25,000 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
1d
Quality Control Team Leader
IMI Process Automation —Poole
Quick apply
HR Advisor
Churchill Retirement PLC —Ringwood
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Employee assistance programme
- Sick pay
Quality Control Team Leader
IMI plc —Poole
- Full-time
Compliance Support
OneDome —Bournemouth
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- Communication skills
Quick apply
Site Manager
Taylor Wimpey —Gillingham
- First Aid Certification
- Construction
- Annual leave
- Employee discount
3d
Property Manager
Martin & Co Bournemouth —Bournemouth
- From £30,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
Quick apply
9d
NDT Technician - Level 2
Draken —Bournemouth
- Computer literacy
- Microsoft Office
- Project management
Waking Night Support Worker
Advance Housing and Support Ltd —Poole
- £13.33 an hour
- Weekend availability
- English
- Care plans
- Employee assistance programme
- Employee discount
2d
Support Worker
Advance Housing and Support Ltd —Poole
- £13.33 an hour
- Weekend availability
- English
- Care plans
- Annual leave
- Employee assistance programme

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Visitor Experience Manager

The Tank Museum -
Bovington Camp

Quick apply

Job details

Permanent | Full-time
£37,000 - £40,500 a year

Qualifications

Customer service
Upselling
Project management
IT
Communication skills
Negotiation

Full job description

Working closely with the Director of Visitor Experience & Commercial, the Visitor Experience Manager will ensure every visitor enjoys an enriching, memorable, and safe visit to the museum. This role holds primary responsibility for the daytoday management of general visitor operations, enquiries, and group bookings, ensuring seamless service and operational excellence. While the role requires strong planning and process management, it also offers significant creative scope, continuously seeking innovative ways to elevate the visitor experience and drive increased footfall through new, engaging, and dynamic programming.

Key Accountabilities:

Deputise for the Director of Visitor Experience and Commercial as and when required.
Lead and/or support on Visitor Experience Development projects, helping to ensure the Museum continues to be an industry leading Visitor Attraction.
Responsible for the Duty Manager Function at the Museum, including the writing of operational procedures, training and rotas.
Responsible for the process and procedure of general email and telephone general enquiries.
Responsible for the process and procedure of group bookings, and KPIs in relation to these.
Line manage the Visitor Experience administration team and full-time Duty Manager.
Own the Museum-wide activity planner document and chair the Activity Planner Meeting. Ensuring collaboration of the planner between all departments in the museum. Maximising internal productivity without hindering Visitor Experience.
Manage visitor experience budgets. Particularly accessibility and school holiday programming.
Lead on school holidays programming, particularly driving the 'non military' aspects broadening our audience appeal with key partnerships and 'outside the box' thinking. Working closely with the Education & Visitor Engagement Manager and Partnership & Events Development Manager to achieve this.
Work with visitor experience administrators in upselling activities.
Support the Facilities & Estates Manager in ensuring the functionality and aesthetic appearance of the Tank Museum site.
Collate, monitor and report on visitor feedback.
Support the Director of Visitor Experience and wider departmental leads in the planning and delivery of events, whilst ensuring the visitor experience is upheld throughout build, delivery and breakdown.
Comprehensive understanding of the Museum Ticketing System
Act as Duty Manager, safeguarding officer, first aider and fire marshal as required.
Support the Estates & Facilities Manager and the Health & Safety Coordinator in ensuring external contractors to the Museum have the relevant risk assessments, insurance and permits and are working appropriately in visitor areas.
Participate in the Museum call out procedures.

What you'll bring:

Essential:

Experience in a customer service role within a heritage or visitor attraction.
Managing a team
Writing and implementing operational procedures
Creative programming
Strong IT skills
Ability to organise and plan
Excellent communication skills, including dealing with members of the public as well as internal parties

Desirable:

Project management experience
Safeguarding knowledge
Negotiation skills
Qualification in Tourism or similar related field
IOSH or other H&S qualification

Due to the nature of the role the post holder will be required to work onsite. Hybrid or working from home is not available.

Advert closes - 29th June 2026

Interviews - will take place on 7th July 2026.

Quick apply

Refine Your Search

customer relations manager jobs in poole, dor

Visitor Experience Manager

Human Resources & People Manager

Onboarding Strategist

Technical Service Director

Warehouse Manager

Quality Control Team Leader

HR Coordinator

Senior Operations Manager - Fashion Ecommerce / Retail

Control Room Operator

Head of HR - CEM

Reception/Legal Assistant Support - Canford Cliffs Office

Quality Control Team Leader

HR Advisor

Quality Control Team Leader

Compliance Support

Site Manager

Property Manager

NDT Technician - Level 2

Waking Night Support Worker

Support Worker

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