Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.
The Practices in the Partnership are:
- Lilliput Surgery
- Poole Road Medical Centre
- Wessex Road Surgery
- Heatherview Medical Centre
- Fernside Surgery
- Parkstone Tower Practice
The Opportunity
Shore Medical is seeking a Patient Services Clerk (Receptionist) to join our friendly team, providing excellent customer service while projecting a professional image for the Surgery. This role is roaming and can be based at any one of our six practices; your own transport is required.
This role is patient facing, managing enquiries on the front desk while providing accurate and efficient medical administration support to our Patients, Partners, GPs, Registrars and Practice Nurses.
Job Type: Permanent Part Time 25 hours per week
Working Pattern: 8.00am-6.30pm Monday to Friday
Location: All Shore sites- this role is a roaming position with no set base
Hourly Rate: £12.71 per hour
Key Responsibilities
- Covering all reception positions as necessary
- Ensure reception and waiting areas are kept neat and tidy – notice boards and leaflet dispensers tidy and free from clutter
- To handle all administrative queries and tasks from clinicians and act as liaison with the patients as necessary
- Assisting patients with booking nursing appointments as required
- Carrying out a review of any patient records that are accessed to identify and update and outstanding QOF targets
- Franking outgoing post and taking to Post Office, along with ‘Signed For’ parcels.
- Responsible for maintaining patient data security in accordance with practice protocols at all times
- Recording of patient blood pressure recording
- Provide excellent customer service
Experience
- Proven receptionist experience in a similar role or GP/NHS department environment is desirable
- To have tact and diplomacy in direct and indirect emotional circumstances
- To possess an excellent calming and professional telephone manner
- Knowledge of the NHS an advantage
- Fully proficient in Microsoft Office
- Educated to a high standard at GCSE level in Maths, English or equivalent
We Offer
- Friendly and supportive working environment
- Parking on-site at most of our practices
- Continuous Professional Development
- NHS Pension Scheme
- Competitive holiday entitlement scheme
- Cycle to work scheme
- Access to NHS discounts
Equal Opportunity
Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Asylum and Immigration Act 1996
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.
Pay: £12.71 per hour
Application question(s):
- Are you able to work from 8.00am-6.30pm?
- Do you have your own transport to be able to travel across all Shore practices as required? Sometimes you will be asked to work at a different practice at short notice.
Work Location: In person
