Policy advisor Work, Jobs in Poole (with Salaries)

Customer Services Regulatory Advisor
IQVIA —Bournemouth
- Full-time
- Microsoft Excel
- Customer service
- English
13d
Employee Relations Advisor
Lush —Poole
- £28,000 - £34,000 a year
- Full-time
- Management
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Conduct Advisor (Part-Time)
Bournemouth University —Bournemouth
- £26,093 - £31,236 a year
- Part-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Self Management Care Co-ordinator
Dorset ME Support Group —Bournemouth
- £28,000 a year
- Part-time
- Microsoft Office
- In-person
- Care plans
Quick apply
4d
HR Advisor
The Adam Practice —Poole
- £14 an hour
- Part-time
- Human resources
- Organisational skills
- Communication skills
- Free parking
Quick apply
13d
People Advisor - 9 Month Fixed Term Contract
Home Grown Hotels —Lyndhurst
- £16.30 an hour
- Temporary
- Hospitality
- Management
- Human resources
- Employee discount
Quick apply
Customer Sales Advisor
Halfords —Poole
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
HR Business Partner - 18 month fixed term contract
Solent Group —Christchurch
- Full-time
- Hybrid work
- Project management
- Human resources
- Organisational skills
- Work from home
- Flexible schedule
9d
Wealth Management Administrator - Hybrid
Argentis Group Limited —Poole
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Employee discount
Quick apply
2d
Business Insurance Advisor
Berkeley Insurance Group —Poole
- Full-time
- Sales
- Customer service
- Communication skills
8d
HR Advisor
Solent Group —Christchurch
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Time management
- Work from home
- Flexible schedule
8d
Sales Development Representative
Brown & Brown Europe —Poole
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
7d
Prison Offender Manager - Non-Operational - HMP Guys Marsh
Ministry of Justice —Shaftesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
8d
Risk & Compliance Manager
Sunseeker International Ltd —Poole
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Service Charge Analyst
Innovus —New Milton
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Project management
- Accounting
Quick apply
1d
HR Advisor
Churchill Retirement PLC —Ringwood
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
- Employee assistance programme
- Sick pay
Customer Services Advisor
Halfords —Ferndown
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Warranty Administrator
Snows Group —Bournemouth
- £32,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Business Development Manager
Leonard Curtis —Bournemouth
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Marine Finance Manager
OEG Energy Group —Poundbury
- Full-time
- Microsoft Excel
- Management
- Analysis skills

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Customer Services Regulatory Advisor

IQVIA -
Bournemouth

Apply Now

Job details

Full-time
13 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Excel
Customer service
English
Complaint handling
Microsoft Office
Data management
Customer relationship management
Communication skills
A Level

Full job description

Bournemouth, United Kingdom | Full time | Office-based | R1558272

Location: Bournemouth, Office Based
Job Type: Full-time, Permanent

Join a Team That Makes a Difference!

Are you passionate about delivering exceptional customer service and helping consumers navigate healthcare and over-the-counter (OTC) products with confidence?

We are looking for a Customer Service & Regulatory Advisor to join our growing team. This is an exciting opportunity for someone with strong customer service experience, excellent attention to detail, and an interest in the healthcare, pharmacy, health and beauty, or FMCG sectors.

In this role, you will be at the heart of customer and product support, managing enquiries, investigating complaints, maintaining accurate records, and ensuring regulatory and pharmacovigilance processes are followed.

You will work closely with internal teams, suppliers, and clients to provide professional, compliant, and customer-focused solutions.

If you enjoy problem solving, working in a fast-paced environment, and making a real impact on customer experience, we'd love to hear from you.

Key Responsibilities

As a Customer Service & Regulatory Advisor, you will:

Respond to customer enquiries professionally, efficiently, and empathetically
Manage product enquiries and customer complaints, ensuring timely and accurate resolution
Accurately record all interactions and case information within the Customer Services database
Prepare correspondence and communications for consumers, wholesalers, and other stakeholders
Identify recurring issues and complaint trends, providing insight and recommendations for improvement
Liaise with internal departments, suppliers, and clients to investigate and resolve product-related concerns
Support reception and telephone enquiries when required, directing calls appropriately
Ensure full compliance with Pharmacovigilance policies, procedures, and reporting requirements
Maintain accurate records in line with company and regulatory standards
Stay informed about industry developments, regulations, and factors affecting the healthcare and consumer products sector
Contribute to continuous improvement initiatives within the customer service and regulatory functions

About You

We're looking for someone who is customer-focused, detail-oriented, and confident communicating with a wide range of stakeholders.

Essential Experience

A minimum of 18 months' experience in a fast-paced customer service environment
Experience handling customer complaints and resolving complex enquiries
Experience maintaining accurate records and working to established processes
Strong written and verbal communication skills

Desirable Experience

Experience within the FMCG, healthcare, pharmacy, consumer health, health and beauty, or regulated products sectors
Exposure to pharmacovigilance, product quality complaints, or regulatory processes

Skills & Knowledge

To be successful in this role, you will demonstrate:

Strong customer service and customer relationship management skills
Excellent attention to detail and commitment to accuracy
The ability to identify trends within customer feedback and complaints data
Strong problem-solving skills and a proactive approach to finding solutions
Confidence communicating with customers, clients, suppliers, and internal stakeholders
The ability to manage your own workload and prioritise effectively
Good Microsoft Office skills, including Excel for data management and reporting
The ability to follow standard operating procedures and regulatory requirements
A professional, collaborative, and adaptable approach

Qualifications

Educated to A-Level standard or equivalent
Good standard of education including Mathematics and English

Why Join Us?

Be part of a supportive and collaborative team
Gain exposure to regulatory, pharmacovigilance, and customer quality processes
Develop valuable skills within the healthcare and consumer products sector
Work in a role where your insight and problem-solving directly improve customer experience
Opportunities for ongoing learning and professional development

Our Benefits …

25 days of Holiday can go up 28 days after 6 years of service
Private Medical Insurance
Enhanced Pension Plan
Life assurance
And many more!

Please note we do not sponsor visa’s in this role.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

Office-based

You’ll work primarily from one of our office locations, collaborating closely with colleagues in a dynamic, team-oriented environment. This setting offers access to on-site resources, real-time interaction and opportunities to build strong relationships through in-person work.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Apply Now

Refine Your Search

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