Head of operations Work, Jobs in Poplar, Gtl (with Salaries)

Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Office Coordinator - Part Time (26 Hours)
Westmill Foods —Enfield
- Part-time
- Hotel
- Administrative experience
- Organisational skills
Quick apply
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
14d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
13d
Project Manager FM
Sodexo —Greenwich
- £48,000 - £52,000 a year
- Monday to Friday
- Microsoft Word
- Customer service
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
1h
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
Intelligence and Crime Reduction Manager - 12 Month Fixed Term Contract
London Heritage Quarter —Victoria
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Annual leave
Quick apply
4d
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
7d
Allocator
Muji —London
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Work from home
- Employee discount
Quick apply
Head of Facilities
Howard Kennedy —London
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Head of Operations
Restaurant Associates —London
- £95,000 - £100,000 a year
- Hospitality
- Leadership
Roastery Supervisor and Events Lead
The Colombian Coffee Company —London
- £33,000 a year
- Weekend availability
- Supervising experience
- Continuous improvement
- Team management
- Health & wellbeing programme
- Annual leave
Quick apply
Operations Director
Nexus Solstic Digital Ltd. —London
- £75,000.00 - £119,307.38 a year
- Full-time
- Budgeting
- In-person
- Business
- Profit sharing
- Annual leave
Quick apply
3d
Early Years Director
Kinderzimmer UK —London
- Full-time
- Hybrid work
- Team management
- Recruiting
- Budgeting
- Free parking
- Work from home
Quick apply
14d
New Business Assistant
NPS Law —Canary Wharf
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
14d
Events & Operations Support Manager
Houston and Hawkes - Head Office —London
- £45 an hour
- Full-time
- Hospitality
- Microsoft Office
- Human resources
- Employee assistance programme
Quick apply
Head of Logistics
Heathrow —London
- Full-time
- Hybrid work
- Business
- Leadership
- Annual leave
- Work from home
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
7h
Memember Support Officer
Haringey Council —London
- £42,771 - £45,750 a year
- Customer service
- IT
- Communication skills
7d

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Head of Claims

MLabs -
London

Quick apply

Job details

Full-time
£150,000 - £200,000 a year

Benefits

Annual leave
Company pension
UK visa sponsorship
Private medical insurance

Qualifications

Process improvement
Litigation
Insurance claims handling experience
Recruiting
Relationship management
Fraud prevention and detection
AI

Full job description

Location: London; New York or Remote U.S

On-Site/Remote | Full-time

Compensation: $150K – $200K • Offers Equity • £110K - £150K

Our client is an AI-native Third-Party Administrator (TPA) that is redefining how claims operations are managed globally. Backed by some of the world's most prestigious investment funds—including Y Combinator, Atomico, and Eurazeo—our client manages claims operations across the US, UK, and Europe for leading MGAs, publicly traded companies, and household insurer names.

By combining elite claims talent with proprietary AI systems, our client delivers drastically faster resolutions, lower leakage, and a fundamentally superior, empathetic customer experience across multiple lines of business (including auto, property, travel, gadget, pet, renters, and liability).

Our client is seeking an ambitious, hands-on Head of Claims to lead, redesign, and scale their global claims function. This is not a traditional insurance leadership role. This position is designed for an operational and technical strategist who views claims as a product, technical, and operational challenge rather than just a people-management task. The successful candidate will rebuild claims processes from first principles, establish global standards, and work closely with the founding, product, and engineering teams to integrate cutting-edge AI workflows.

Location: This is a full-time, in-person (5 days a week) role based out of our client's office in London (UK), New York (US), or their upcoming Dallas (US) location.

Key Responsibilities

Rebuild Claims Operations from First Principles

Redesign workflows, escalation structures, QA systems, and claims governance to eliminate unnecessary complexity and operational bottlenecks.
Build highly scalable claims standards across multiple lines of business and diverse geographic regions.
Collaborate directly with product and engineering teams to automate workflows and continuously improve operations using AI.

Own Technical Claims Excellence

Define and maintain technical claims handling standards across auto, property, liability, travel, renters, and other specialized products.
Establish and oversee governance frameworks for complex, high-risk, litigated, or precedent-setting claims.
Personally review difficult or high-value cases, making final technical decisions where required.
Drive continuous improvement across core metrics, including leakage, fraud prevention, recoveries, and audit performance.

Build and Scale Elite Claims Teams

Recruit, develop, and mentor exceptional Claims Handlers, Team Leads, and QA specialists.
Elevate the organization's technical capabilities by creating coaching systems, calibration frameworks, and structured technical training.
Foster an internal culture centered on high standards, extreme ownership, and urgency.

Manage Key Partner and Customer Relationships

Serve as the senior claims subject matter expert during strategic partner, customer, and carrier meetings.
Support client launches, external audits, high-level escalations, and executive-level insurer discussions.
Cultivate deep trust with carriers, MGAs, brokers, and key enterprise partners.

Core Outcomes You Will Own

Overall claims quality, technical accuracy, and claims governance across all active client accounts.
Leakage reduction, fraud detection, and litigation outcomes.
SLA performance, backlog management, and low complaint rates.
QA and external audit scores, as well as recovery performance.
Team quality, talent development, and high retention rates.

Requirements

Professional Experience & Background

7 to 15 years of claims experience with deep technical expertise across auto, property, and liability lines of business.
Proven track record of working within a fast-paced startup or scale-up environment.
Extensive experience leading claims operations, managing technical governance, and leading Team Leads or Claims Managers.
Strong understanding of leakage control, fraud detection, litigation exposure, recoveries, and robust QA frameworks.
Solid knowledge of regulatory and compliance requirements, with a demonstrated ability to integrate these smoothly into daily operational workflows.
A legal background is strongly preferred.

Ideal Profile & Cultural Fit

Driven by a desire to rebuild inefficient, legacy systems rather than managing them from a distance.
Deeply committed to operational excellence and comfortable making difficult decisions under pressure.
Enthusiastic about staying close to the day-to-day work, including personally reviewing claims when necessary.
Operates with high intensity, speed, and a strong sense of urgency.
Prefers clear ownership and action over administrative bureaucracy.

Benefits

Our client offers a competitive package designed to attract top-tier talent:

Compensation: Competitive salary positioned beyond the standard industry average.
Equity: Generous and transparent equity participation, allowing you to share in the company’s long-term success.
Visa Support: Skilled Worker visa sponsorship is available for qualified candidates in the UK.
Paid Time Off: 28 days of annual leave plus bank holidays in the UK (20 days of annual leave in the US).
Flexibility: 30 days of remote work permitted annually.
Health & Wellness: Comprehensive private health insurance.
Retirement: Pension contributions provided in line with UK auto-enrolment requirements (or regional equivalents).
Culture: Regular company offsites and the opportunity to build a category-defining company alongside exceptional colleagues.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing [email protected].

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting [email protected].

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Refine Your Search

head of operations jobs in poplar, gtl

Head of Claims

Head of Customer Experience

Office Coordinator - Part Time (26 Hours)

Data Administration Officer

Product Support Specialist (Part-Time)

Project Manager FM

Chief of Staff

Intelligence and Crime Reduction Manager - 12 Month Fixed Term Contract

Head of Business

Allocator

Head of Facilities

Head of Operations

Roastery Supervisor and Events Lead

Operations Director

Early Years Director

New Business Assistant

Events & Operations Support Manager

Head of Logistics

Meetings & Event Sales Co-ordinator

Memember Support Officer

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