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Last Mile Operations Manager

Evri -
Enfield

Apply Now

Job details

Permanent
£35,500 - £41,000 a year
11 days ago

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

Analysis skills
Organisational skills
IT
Communication skills

Full job description

Last Mile Operations Manager

Vacancy Salary

£35,500 - £41,000 plus bonus and benefits

Vacancy Location

Enfield

This is a permanent, full time vacancy that will close in 20 days at 23:59 BST.

The Vacancy

Were Hiring! Last Mile Operations Manager

Location: Enfield - Shift Pattern: 5 out of 7

Ready to Lead, Inspire, and Keep the Final Mile Moving?

If you thrive in fast-paced environments, love problem‑solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently and on time.

About the Role

As a Last Mile Operations Manager, you’ll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community and key internal teams.
This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency and site safety — every single day.

Responsibilities as a Last Mile Operations Manager

Own service, cost and performance across your Delivery Unit(s)
Ensure consistent, compliant, on-time parcel flow and courier coverage
Analyse digital dashboards and Service Tracker to identify and resolve risks
Build strong relationships with EBPs, couriers, support teams and unions
Lead budget management with a focus on cost leadership and efficiency
Drive continuous improvement and proactive planning across all operations

Interested? Here’s What You’ll Need to Succeed

A strong analytical mindset with the ability to prioritise effectively
Experience managing operational performance in a fast-paced environment
Excellent communication skills across dispersed or remote teams
Ability to motivate, influence and engage multiple stakeholders
Confident using digital dashboards, apps and operational tools
Solid organisational and planning skills — especially when working across multiple sites

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

Apply Now

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