Operational excellence team leader Work, Jobs in Porth, Rct (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Divisional Director - Adult Residential & Supported Living
Swanton Care and Community —Ystrad Mynach
- £80,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
12d
SHE Manager
Vale Clydach Refinery —Clydach
- £67,795 - £82,860 a year
- Full-time
- Management
- Engineering
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
13d
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Rail Assurance Manager
Ground Control —Aberdare
- Full-time
- Remote
- Driving
- IT
- Communication skills
- Annual leave
- Life insurance
Quick apply
Production Line Manager
General Dynamics Land Systems UK —Pentrebach
- £43,200 - £54,000 a year
- Full-time
- Military
- Maintenance
- Supervising experience
Strategic Programme Delivery Manager
Vegas Professional Project Solutions Ltd. —Cardiff
- £81,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Head of Behavioural Performance
The Welsh Rugby Union —Pontyclun
- Hybrid work
- Psychology
- IT
- Leadership
- Free parking
- Employee assistance programme
11d
Business Unit Leader - CFM56
GE Aerospace —Cardiff
- Full-time
- Master's degree
- Continuous improvement
- Relocation assistance
Regional Commercial Director
Wates —Pontypridd
- Communication skills
12d
Senior Supply Chain Manager
TT Electronics plc —Abercynon
- Full-time
- Management
- Negotiation
- Annual leave
- Employee assistance programme
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Bachelor's degree
- Leadership
Operations Excellence Project Lead
Safran —Cwmbran
- Full-time
- Analysis skills
- Project management
- Continuous improvement
Human Resources Advisor
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Management
- Sales
- Travel
- Free parking
- Employee discount
Portfolio Management Team Leader
Savills —Cardiff
- Full-time
- Communication skills
- Annual leave
Configuration Manager (Service Asset & Configuration Management - SACM)
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- IT
Quick apply
6d
Fraud Operations Team Leader
Capital on Tap —Cardiff
- £500 - £750 a week
- Full-time
- SQL
- Financial services
4d
Recycling Operative
CheckFire Ltd —Caerphilly
- £28,000.00 - £30,159.96 a year
- Full-time
- Heavy lifting
- In-person
- Mechanical knowledge
- Free parking
- Profit sharing
Quick apply
10d
Regional Manager (Lift Industry)
Pickerings Lifts —Cardiff
- Full-time
- Microsoft Outlook
- IT
- In-person
- Free parking
- Annual leave
Quick apply

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

operational excellence team leader jobs in porth, rct

Customer Service Team Leader

Divisional Director - Adult Residential & Supported Living

SHE Manager

Operational Excellence Analyst

In-Service Support Co-Ordinator

Rail Assurance Manager

Production Line Manager

Strategic Programme Delivery Manager

Head of Behavioural Performance

Business Unit Leader - CFM56

Regional Commercial Director

Senior Supply Chain Manager

Area Manager, Customer Fulfillment

Operations Excellence Project Lead

Human Resources Advisor

Portfolio Management Team Leader

Configuration Manager (Service Asset & Configuration Management - SACM)

Fraud Operations Team Leader

Recycling Operative

Regional Manager (Lift Industry)

I want to receive the latest job alerts for operational excellence team leader in porth, rct

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