About Us
Waterton Motor Group (formerly known as Bridgend Ford) is a well‑established Ford dealership with a strong reputation for delivering exceptional customer service and high‑quality workmanship. We pride ourselves on our people‑focused culture and our commitment to excellence across all areas of the business. Due to continued growth, we are now looking to recruit a skilled and motivated Commercial Vehicle Technician who has at least 4+ years’ experience to join our Aftersales team. This will involve working with the Ford and Farizon brands, as well as any additional brands introduced by the business.
As a Waterton Motor Group Commercial Vehicle Technician, you will be responsible for the maintenance and repair of vehicles for our customers, ensuring all work is completed to the highest standards. You will play a key role in delivering an outstanding customer experience while contributing positively to business performance.
Your Role Within Waterton Motor Group
- To be fully committed to our organisation’s aim of delivering the best customer service in the industry
- To communicate and work with integrity, honesty and openness
- To build excellent relationships with your team, the manufacturer, and the whole Waterton Motor Group family
- To be dedicated to excellence in all areas of business and people management
- To contribute positively to the business performance
- To celebrate success within your team at every opportunity
Your Role as a Commercial Vehicle Technician will include the following main responsibilities:
General
- To test vehicles and diagnose faults as required by the Workshop Controller
- To observe, recognise and report on vehicle and component serviceability
- To interpret and implement technical service instruction data
- To indent for replacement parts and accurately record usage
- To recover damaged or defective vehicles when necessary
- To keep the work area clean and tidy at all times
- To ensure vehicles comply with safety standards when returned to customers, or that faults are reported and recorded on the job card
- To provide mentoring and training support to apprentices within the business
Improve Profitability
- To achieve manufacturer servicing and repair times
- To report current and potential future vehicle faults and servicing requirements
- To accurately note and report all components, materials and consumables used
Customer Service and Satisfaction
- To protect customers’ vehicles using covers, mats and appropriate equipment
- To safeguard customers’ vehicles and contents whilst being repaired or serviced
- To thoroughly examine vehicles and report verbally and/or in writing on their general condition, with emphasis on customer safety
- To ensure all work carried out meets MOT and manufacturer safety standards
- To make maximum use of technical knowledge and skills to achieve effective, economical and safe repairs
Cost Control
- To ensure all labour hours and material usage are accurately recorded
- To take care to avoid accidental damage to vehicles and components
- To minimise wastage of all materials, oils and fluids
- To care for all dealership tools and equipment and not misuse them
What We’re Looking For
- Qualified Commercial Vehicle Technician (NVQ Level 3 or equivalent)
- Previous experience in a dealership or automotive workshop environment
- 4+ years experience
- Strong diagnostic and problem-solving skills
- A professional, reliable and team-focused approach
- Commitment to high standards of workmanship and customer service
- Full UK driving licence
What We Offer
We recognise and reward hard work, loyalty and contribution. In addition to a competitive salary, you will benefit from:
- Subsidised new vehicle purchase scheme for you and your family
- Vehicle maintenance discount
- Parts purchasing discount
- 30 days paid annual leave including Bank Holidays (full-time, pro rata for part-time)
- Additional annual leave awarded for length of service
- New employee referral scheme
- Vehicle purchase referral scheme
- Access to professional development and training courses
- Free on-site parking
- Company pension scheme
Hours & Contract
- Permanent, full-time position
- Rota averaging 40 hours per week (plus compulsory overtime being 1 in 3 weekends)
- 8:30am to 5:00pm Monday to Friday (Saturday as overtime)
Salary
£31,000 – £38,000 per annum, dependent on experience and includes bonus and overtime.
Equality & Inclusion
We are an equal opportunity employer and welcome applications from all backgrounds. If you require any reasonable adjustments at any stage of the application or interview process, please let us know.
How to Apply
Please apply via Indeed with your CV. Shortlisted candidates will be contacted for interview.
Job Type: Full-time
Pay: £31,000.00-£38,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
