technical analyst Work, Jobs in portishead, som (with Salaries)

Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
Finance Data Quality Analyst - FTC
AerFin —Newport
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Employee assistance programme
Quick apply
Cyber Defence Analyst L2
Airbus Protect Limited —Newport
- Full-time
- Travel
PMO Analyst - Nuclear
Vulcain Engineering Group —Bristol
- Civil engineering
- Microsoft Excel
Data Analyst
Admiral —Cardiff
- Hybrid work
- SQL
- Annual leave
1d
Technical Support Analyst
The Currency Cloud Services Limited —Cardiff
- Night shift
- Doctoral degree
- DevOps
- Master's degree
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Head of Digital, Data and Technology
BrisDoc Healthcare Services —Bristol
- Full-time
- IT
- Leadership
14d
Associate Offensive Cyber Analyst
Whitetree —Bristol
- From £0.01 a day
- Hybrid work
- Travel
- Communication skills
Quick apply
Application Operations Support Analyst
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Data Analyst - Nuclear
Vulcain Engineering Group —Bristol
- Azure
- SQL
- Analysis skills
Service Desk Analyst
Leidos —Bristol
- £24,900 - £29,300 a year
- Full-time
- Customer service
- IT
- In-person
- Annual leave
- Work from home
4h
IT & Security Analyst
One Big Circle —Bristol
- £28,000 - £32,000 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
14d
Business Data Analyst
Mayden —Bath
- £33,000 a year
- Monday to Friday
- Hybrid work
- Agile
- Annual leave
7d
Support Analyst
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Product Manager
Narwhal Labs —Bristol
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Engineering
- Product management
- APIs
Quick apply
9d
Data Engineer - Nuclear
Vulcain Engineering Group —Bristol
- Azure
- SQL
- Agile
14d
Technical Services Analyst (Commercial)
Opus Apeiro —Bristol
- £32,000 - £36,000 a year
- Full-time
- SQL
- Organisational skills
- APIs
Quick apply
1d
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Life insurance
Application Support Analyst
Equisoft —Bath
- £27,000 a year
- Full-time
- Hybrid work
- Life insurance
8d

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Service Desk Analyst

Sysco -
Portishead

Apply Now

Job details

Full-time

Qualifications

Bilingual
Customer service
MCSE
English
AWS
Swedish
ITIL
IT support
Computer networking
ServiceNow
Communication skills

Full job description

Full-time

Portishead - Remote

Competitive

39hrs per week

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365

Location: Portishead, England

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Apply Now

Refine Your Search

technical analyst jobs in portishead, som

Service Desk Analyst

Finance Data Quality Analyst - FTC

Cyber Defence Analyst L2

PMO Analyst - Nuclear

Data Analyst

Technical Support Analyst

IT Infrastructure Analyst

Head of Digital, Data and Technology

Associate Offensive Cyber Analyst

Application Operations Support Analyst

Data Analyst - Nuclear

Service Desk Analyst

IT & Security Analyst

Business Data Analyst

Support Analyst

Product Manager

Data Engineer - Nuclear

Technical Services Analyst (Commercial)

2nd Line Support Analyst

Application Support Analyst

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