Customer support & client services managers Work, Jobs in Portlethen, Abd (with Salaries)

Customer Service Manager
BMV Business Support Services Ltd —Aberdeen
- £2,600 - £3,300 a month
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
1d
Customer Delivery Manager
Johnson Controls —Aberdeen
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
11d
GB - Service Manager - Customer Service Manager
Cactus Wellhead LLC —Aberdeen
- Customer service
- Bachelor's degree
- Leadership
Quick apply

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customer support & client services managers jobs near portlethen, abd

Customer Service Manager

BMV Business Support Services Ltd
Aberdeen

Quick apply

Job details

Permanent | Full-time
£2,600 - £3,300 a month
1 day ago

Qualifications

Customer service
Leadership

Full job description

About the Role:

BMV Business Support Services Ltd believes that dependable customer support is a key part of every successful operation.

We are looking for a Customer Service Manager who can lead daily customer service activities, support a small team, and make sure clients receive clear, timely, and professional assistance. You will help manage enquiries, resolve service issues, improve response standards, and maintain a positive experience for every customer.

This role is ideal for someone who is organised, calm under pressure, and confident leading people in a busy customer focused environment.

Why Work With Us?

The Environment:
You will be part of a professional and supportive workplace where communication and reliability matter.

Customer Focus:
We believe good service is built on clear communication, fast follow up, and practical solutions. You will play an important role in keeping our clients and customers satisfied.

Team Support:
You will work closely with operations, administration, and management teams to make sure customer requests are handled properly from start to finish.

Growth:
This role offers a stable opportunity to build your leadership experience in customer service, client support, and business operations.

Key Responsibilities:

Customer Service Leadership:
Oversee daily customer service activities and support team members with enquiries, follow ups, and issue resolution.

Team Coordination:
Help assign tasks, monitor workloads, support training, and provide guidance to customer service staff.

Client Communication:
Respond to customer concerns professionally and make sure clients receive accurate updates in a timely manner.

Service Quality:
Monitor service standards, review common issues, and recommend improvements to customer handling processes.

Complaint Resolution:
Handle escalated customer concerns with patience, professionalism, and a practical approach.

Reporting:
Prepare basic reports on enquiries, complaints, response times, and customer service performance.

Internal Coordination:
Work with operations, administration, logistics, and management teams to resolve customer requests efficiently.

What We Are Looking For:

Experience:
Previous experience in customer service, client support, call centre operations, office management, or a similar supervisory role is preferred.

Leadership:
You can guide a small team, support staff development, and help maintain a positive working environment.

Communication:
You are confident speaking with customers, suppliers, colleagues, and managers in a clear and professional way.

Organisation:
You can manage multiple enquiries, track follow ups, and keep records accurate.

Problem Solving:
You stay calm when handling complaints and can find practical solutions without unnecessary delay.

Computer Skills:
Comfortable using email, spreadsheets, customer records, and basic office systems.

Mindset:
You are reliable, patient, service focused, and willing to take ownership of customer concerns until they are resolved.

Pay: £2,600.00-£3,300.00 per month

Work Location: In person

Quick apply

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customer support & client services managers jobs in portlethen, abd

Customer Service Manager

Customer Delivery Manager

GB - Service Manager - Customer Service Manager

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