Service delivery manager Work, Jobs in Portsmouth, Eng (with Salaries)

Service Delivery Manager
Serco Group —Fareham
- £39,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
2d
Area Retail Manager (Portsmouth to Brighton, West Sussex)
Motor Fuel Group —Portsmouth
- £38,000 - £42,000 a year
- Full-time
- Sales
- Merchandising
- Contracts
Quick apply
Operations Manager
DPD Group UK —Portsmouth
- Up to £54,000 a year
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
1d
Business Continuity Manager
Bell Integration —Portsmouth
- Hybrid work
- Analysis skills
- Organisational skills
- Time management
- Annual leave
Supervisor
Mountjoy —Portsmouth
- £43,250 - £44,557 a year
- Full-time
- Management
- Supervising experience
- Computer skills
- Annual leave
- Life insurance
Customer Service Advisor Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
13d
Service Delivery Lead - England - Our Future Health Programme
Xyla Services —Portsmouth
- £33 - £42 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Regional Manager - Contract Cleaning
Samsic UK —Portsmouth
- £55,000 - £60,000 a year
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
Office Manager/Senior Facilities Officer
BMT —Fareham
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Annual leave
Quick apply
Client Care Lead - Home Care
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Service Delivery Manager - Integrated Logistics Support (ILS)
Lockheed Martin Corporation —Havant
- Full-time
- Continuous improvement
- Team management
- Agile
3d
Account Manager
Bishops Printers —Portsmouth
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
2d
Buffer
ESS Compass —Portsmouth
- £12.71 an hour
- Full-time
- Customer service
- Team management
- Communication skills
Site Facilities Manager
The Aldingbourne Trust —Fontwell
- £35,000 a year
- Full-time
- Maintenance
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
7d
Assistant Manager
PetsCorner —Gosport
- £12.87 an hour
- Part-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
Brand Ambassador - part time
REL Field Marketing —Portsmouth
- £12.71 an hour
- Part-time
- Merchandising
- Planograms
- Communication skills
- Employee discount
- Life insurance
Sales Assistant at Tesco
The Entertainer at Tesco —Portsmouth
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
10d
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
10d
Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
13d

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Service Delivery Manager

Serco Group -
Fareham

Apply Now

Job details

Full-time
£39,000 a year
2 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Coaching
Complaint handling
Performance management
Quality assurance
Continuous improvement
Team management
Mentoring
Professional development mentoring
Training & development
Team management in senior healthcare role

Full job description

Job title: Service Delivery Manager

Salary: £39,000pa

Contract: Perm

Location: Fareham

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

Apply Now

Refine Your Search

service delivery manager jobs in portsmouth, eng

Service Delivery Manager

Area Retail Manager (Portsmouth to Brighton, West Sussex)

Operations Manager

Business Continuity Manager

Supervisor

Customer Service Advisor Portsmouth

Service Delivery Lead - England - Our Future Health Programme

Regional Manager - Contract Cleaning

Office Manager/Senior Facilities Officer

Client Care Lead - Home Care

Capture Manager

Service Delivery Manager - Integrated Logistics Support (ILS)

Account Manager

Buffer

Site Facilities Manager

Assistant Manager

Brand Ambassador - part time

Sales Assistant at Tesco

Deputy General Manager

Service Desk Manager

I want to receive the latest job alerts for service delivery manager in portsmouth, eng

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