Integration support specialist Work, Jobs in Portsmouth, Ham (with Salaries)

Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
Quick apply
Autism Support Worker
Cygnet —Chilworth
- £13.45 - £14.00 an hour
- Weekend availability
- In-person
- Communication skills
- Paid training
- Annual leave
13d
Navigation Aids (Specialist Engineer – Level 3) (LRO9)
AQUILA —Fareham
- Leadership
- Annual leave
- Employee assistance programme
FPGA Firmware Specialist
Leonardo UK Ltd —Southampton
- £54,000 - £84,000 a year
- Full-time
- Hybrid work
- Mentoring
- Flexible schedule
- Referral programme
AUV Operations Specialist (Marine Robotics Field Delivery)
Ocean Infinity —Southampton
- Full-time
- Travel
Information Security Analyst - Vulnerability Management
Starling —Southampton
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
New Workforce Solution Project Manager
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £57,528 - £64,750 a year
- Full-time
- Microsoft Office
- Project management
- Continuous improvement
7d
Day Support Worker
Cygnet —Southampton
- £13.45 an hour
- 12 hour shift
- Employee discount
Lab informatics/Automation Specialist
Xgenera —Winchester
- £35,000 - £45,000 a year
- Full-time
- Laboratory experience
- SQL
- No degree
Quick apply
Procurement Order Management Specialist
Bell Integration United Kingdom —Portsmouth
Quick apply
14d
Bank Support Worker
Cygnet —Chilworth
- £13.00 - £14.57 an hour
- Overtime
- Annual leave
- Employee discount
2d
Infrastructure and Project Engineer Apprentice
City of Portsmouth College —Portsmouth
- £25,410.97 - £27,839.68 a year
- Full-time
- Azure
- SharePoint
- IT
- Free parking
- Annual leave
Quick apply
6d
PLC Programmer
Solent Automation Ltd —Havant
- £50,000 - £60,000 a year
- Overtime
- Schematics
- Programmable logic controllers
- Travel
- Free parking
Quick apply
Senior Development Specialist
IWT PHU Single Corporate Service —Portsmouth
- £49,387 - £56,515 a year
- Azure
- Computer Science
- SQL
- Work from home
Quick apply
Senior Systems Engineer
BAE Systems —Portsmouth
- Up to £60,000 a year
- Employee discount
Specialist Occupational Therapist
Outcomes First Group —Southampton
- Up to £53,200 a year
- Monday to Friday
- Analysis skills
- Travel
- Communication skills
8d
Business Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Analysis skills
- Communication skills
Quick apply
Office Administrator
Altertek Ltd —Romsey
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexitime
Quick apply
14d
MS Dynamics NAV Support Technician with Systems Development
Aspinal of London —Fernhurst
- Full-time
- Hybrid work
- Computer Science
- No degree
- APIs
- Employee discount
Quick apply
Support worker
Cygnet —Southampton
- £13.45 - £13.75 an hour
- Overtime
- In-person
14d

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integration support specialist jobs near portsmouth, ham

Service Desk Analyst

Bell Integration United Kingdom
Portsmouth

Quick apply

Job details

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Incident management
Customer service
Configuration management
ITIL
Driving
Computer networking
ServiceNow
IT
Communication skills

Full job description

Job title:

Service Desk Analyst

Reporting to:

Service Desk Team Leader

Responsible for:

Working within a dedicated team you will be primarily responsible for 1st line support covering critical systems for either external customers or our internal staff.

Based at:

Office

Scope:

Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

Purpose:

Providing support during business hours (Monday to Friday 09.00 – 17.30).
Practical, proactive Service Desk Analyst required to join existing team in keeping end users operational and ensuring critical systems are online and available.
Expected to contribute to continuous improvement activities, working with the team to identify and improve internal processes to delight our customers.
Travel to our UK and international offices when needed including our warehouses.
Laptop builds, rebuilds along with delivery of laptops and other hardware for new starters in country.
Collection of hardware from leavers and from active staff.
Ensure adherence to internal processes, including but not limited to, New Starters, Leavers and Hardware Return Requests

Role:

Bell Integration is an IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services.

We provide onsite and remote Managed Services for a variety of customers across Telecoms, Retail, Media and Financial Services. This can range from desktop support to hardware lifecycle management to specialist technical support.

This role will be managing L1 tickets from internal Bell staff and helping, where needed, on internal projects

ACTIVITIES:

Perform initial triage of incoming service calls/mails/alerts and make appropriate routing decisions
Be customer focused and ensure timely responses/updates to our end users
Act as the first point of contact for incidents reported by phone, e-mail or by remote monitoring tools.
Contribute ideas for continual improvement of service desk function and service delivery in general
Help develop efficient service desk tools, policies and procedures
Proactively drive tickets and workflow and assertively chase any tickets languishing in queues
Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
Be able to work to defined KPI’s and metrics
Complete service desk tasks and administration as defined by the business
Ensure all entries to the service management solution are accurate, concise and timely
Be continually focussed and maintain an ongoing understanding of the interdependencies that Problem, Change and Configuration Management processes have on good Incident Management.
Pursue personal development of skills and knowledge necessary for the effective performance in the assigned role.
Push the high-performance boundary by demonstration of unrelenting effort to close incidents, for known errors, without the need for functional escalation.
Establish and maintain effective working relationships with customer contacts, colleagues and management taking task guidance from the Team Leader.
Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements.
Ensure the level of service support reflects entitlement for all opened incidents. In the event of service support requested beyond entitlement, ensure timely engagement of the Team Leader for resolution.
Maintain an ongoing awareness of all standard operating procedure (SOP) content keeping abreast of new releases or updates

COMPETENCIES

A strong interest in an IT Career
Ability to work on your own initiative and learn new skills
Positive and enthusiastic team player
Excellent communication/ customer service skills and experience
Logical approach to problem solving
Attention to detail
Highly reliable and effective time manager

Person:

KEY SKILLS REQUIRED

Essential:

Appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1
Extensive knowledge of Microsoft 365
Proficient with operating systems, including but not limited to: Windows 11
Windows Server 2012 – 2019
Basic working knowledge of server infrastructure and networking
Technical troubleshooting in cloud and On-Prem environments
Experience working with ticketing systems such as ServiceNow
Knowledge and understanding of working to defined SLAs
Understanding of IT workflows/ITIL practices

Desirable

Experience of documenting processes and operational procedures
General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
Full driving license
ITIL experience/Certification

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

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Refine Your Search

integration support specialist jobs in portsmouth, ham

Service Desk Analyst

Autism Support Worker

Navigation Aids (Specialist Engineer – Level 3) (LRO9)

FPGA Firmware Specialist

AUV Operations Specialist (Marine Robotics Field Delivery)

Information Security Analyst - Vulnerability Management

New Workforce Solution Project Manager

Day Support Worker

Lab informatics/Automation Specialist

Procurement Order Management Specialist

Bank Support Worker

Infrastructure and Project Engineer Apprentice

PLC Programmer

Senior Development Specialist

Senior Systems Engineer

Specialist Occupational Therapist

Business Analyst - Billing

Office Administrator

MS Dynamics NAV Support Technician with Systems Development

Support worker

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