It service Work, Jobs in Portsmouth, Ham (with Salaries)

Service Desk Analyst
Bell Integration —Portsmouth
- Azure
- Microsoft Outlook
- Customer service
Manufacturing IT Support Engineer
BTL IT Solutions Ltd. —East Cowes
- £31,000 a year
- Full-time
- Windows
- Computer networking
- In-person
Quick apply
11d
Level 3 IT Support
Fair Ways —Portsmouth
- Windows
- Linux
- In-person
- Annual leave
- Referral programme
Quick apply
13d
Desktop Specialist
University of Portsmouth —Portsmouth
- £35,608 - £39,906 a year
- Full-time
- Hybrid work
- Windows
- University
- Mentoring
- Employee discount
12d
Network Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
12d
Admin Assistant Talking Therapies
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £25,272 a year
- Part-time
- Administrative experience
- IT
- Communication skills
6d
Port Control Officer
Portsmouth City Council —Portsmouth
- £28,239 - £49,601 a year
- Weekend availability
- Customer service
- English
- Computer skills
6d
Project Coordinator / Business Analyst
University of Portsmouth —Portsmouth
- £35,608 - £39,906 a year
- Full-time
- University
- Mentoring
- Employee discount
12d
IT Support Engineer
Blue Whale Technologies Ltd —Ryde
- £170 - £200 a day
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
6d
Junior Infrastructure Engineer
Sopra Steria —Portsmouth
- Up to £28,000 a year
- Hybrid work
- Windows
- IT
- Communication skills
- Annual leave
9d
Systems Engineer
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
12d
International Officer (Global)
City of Portsmouth College —Portsmouth
- £13,914.69 - £32,984.34 a year
- Part-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
15h
Senior Desktop Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- Windows
- University
- Mentoring
- Employee discount
12d
IT Support Technician
Future Fit Training —Fareham
- £26,000 - £29,435 a year
- Full-time
- Hybrid work
- Software troubleshooting
- In-person
- Annual leave
- Employee discount
Quick apply
Business Support Assistant
Portsmouth City Council —Milton
- £25,948 - £26,473 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Older Person Companion
Right at Home Havant & Petersfield —Havant
- £15.15 - £16.65 an hour
- Part-time
- English
- In-person
- Care plans
- Paid training
- Annual leave
Quick apply
11d
Victim Liaison Officer
Crown Prosecution Service —Portsmouth
- £32,110 - £34,280 a year
- Part-time
- Customer service
- Presentation skills
- IT
- Flexitime
6d
IT Engineer (Hybrid - Onsite / Helpdesk / Cyber Security)
HB Technology Limited —Romsey
- £27,000 - £30,000 a year
- Full-time
- Azure
- Driving
- IT
- Life insurance
Quick apply
10d
Car Sales Executive / Trainee Car Sales Executive
Richmond Motor Group —Portsmouth
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Store Assistant
Toolstation —Portsmouth
- £12.87 an hour
- Part-time
- Employee discount
1h

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Service Desk Analyst

Bell Integration -
Portsmouth

Apply Now

Job details

Qualifications

Azure
Microsoft Outlook
Customer service
ITIL
IT support
SharePoint
ServiceNow
IT
Account management
Communication skills
Active Directory
Time management
VPN

Full job description

Overview:

Responsible for:

Working within a dedicated team you will be responsible for providing 1st Line Support covering all systems and services in scope for external customers.

Based at:

Bell Office Portsmouth (Bay House) - some Hybrid flexibility with 3 days a week required in the office.

Scope:

Working for our 24/7 Service Desk you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

You will be responsible for carrying out first line technical support activities to provide a proactive and reactive service to achieve exceptional customer satisfaction for the clients whilst adhering to strict SLA’s.

Covering 24/7/365 – Shift patterns TBC

Responsibilities:

Service as the first point of contact performing initial triage for all IT service requests, incidents, alerts and queries via phone, email, chat or monitoring tools and making appropriate routing decisions, resolving the issues, or escalating to the second line or third line teams within the required timescales to achieve SLA targets
Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely resolution
Proactively drive and manage tickets ensuring they have been updated/resolved as per agreed procedures
Liaise with end users, internal support teams, and third-party vendors to coordinate and expedite issue resolution
Proactively monitor ticket queues to ensure progress and timely updates in accordance with SLAs and escalation procedures
Establish and maintain effective working relationships with colleagues and management
Ensure adherence to service desk policies, processes, and security protocols, including data protection and confidentiality standards
Understand and respond to feedback from ticket quality reviews
Work to defined shift patterns including lunch times and break times. Understand and follow the procedures for notifying absence and requesting holiday
Complete mandatory training designated by Bell within the required timescales
Demonstrate a commitment to continuous service improvement by actively identifying opportunities of enhancement. Ensure that both internal teams within Bell and customers have a positive experience with the Service Desk every time

Qualifications:

Essential Attributes

Self-starter and logical problem solver– able to work independently using your own initiative but also a strong dependable team player
Articulate in both verbal and written communication (to both technical and non-technical audiences)
Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service
Disciplined prioritisation, time management and scheduling abilities both for projects and individual tasks
Willingness to learn quickly and adaptable as the situation requires
Strong emphasis on delivering an excellent customer experience, while working under pressure
Disciplined prioritisation and time management abilities
Have the ability to work under pressure in a fast-paced environment and ensure agreed targets are met
Ability to learn new skills while following agreed operating procedures
Have a logical approach to problem solving

Experience

Previous experience working in a 1st Line IT support environment for at least 12 months – preferably supporting the hospital / healthcare industry
Previous experience working with ticketing systems such as ServiceNow or other equivalent ITSM platforms
Able to demonstrate experience delivering exceptional customer service
Experience adhering and working towards agreed SLAs and KPIs
Understanding of IT workflows and ITIL practices
Ability to work on your own initiative as well as part of a wider team

Knowledge

Working knowledge and understanding of Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
Basic understanding of Active Directory, password resets and account management
Foundational knowledge of Microsoft Azure, including user and group administration in Azure Active Directory (Entra ID), conditional access awareness, and familiarity with cloud-based identity and access management
Awareness of Citrix environments, including basic connectivity troubleshooting, understanding of virtual desktop/application delivery, and user session support
Awareness of network fundamentals, including connectivity, VPNs and wireless troubleshooting
General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems

Apply Now

Refine Your Search

it service jobs in portsmouth, ham

Service Desk Analyst

Manufacturing IT Support Engineer

Level 3 IT Support

Desktop Specialist

Network Analyst

Admin Assistant Talking Therapies

Port Control Officer

Project Coordinator / Business Analyst

IT Support Engineer

Junior Infrastructure Engineer

Systems Engineer

International Officer (Global)

Senior Desktop Analyst

IT Support Technician

Business Support Assistant

Older Person Companion

Victim Liaison Officer

IT Engineer (Hybrid - Onsite / Helpdesk / Cyber Security)

Car Sales Executive / Trainee Car Sales Executive

Store Assistant

I want to receive the latest job alerts for it service in portsmouth, ham

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