Line lead Work, Jobs in Portsmouth, Ham (with Salaries)

Client Care Lead
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Events Coordinator
University of Portsmouth —Portsmouth
- £27,319 - £31,236 a year
- Weekend availability
- Hybrid work
- University
- Mentoring
- Teaching
- Work from home
- Employee discount
1d
Operations and People Lead
Expression for Growth —Fareham
- £35,889 - £39,667 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Microsoft Office
- Profit sharing
- Health & wellbeing programme
Quick apply
Emotional Literacy Support Assistant
City of Portsmouth College —Portsmouth
- £19,045.47 - £26,133.56 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- IT
- Free parking
- Annual leave
Quick apply
4h
PMO Manager
Portsmouth Water —Havant
- £61,242 - £73,168 a year
- Microsoft Excel
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Wellbeing Lead
CornerstoneHealthcare —Curdridge
- £30,000 a year
- Overtime
- Nursing home
- Microsoft Office
- Hotel
- Referral programme
Logistics Coordinator
Trimline —Fareham
- £28,000 - £35,000 a year
- Full-time
- Administrative experience
- Driving
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
Senior Intelligence Analyst
Home Office —Portsmouth
- £49,850 - £52,850 a year
- Part-time
- Presentation skills
- Travel
- Annual leave
9d
Psychosocial Team Lead
PPG Health In Justice —Winchester
- Up to £42,000 a year
- Monday to Friday
- Leadership
- Free parking
- Employee discount
Store Manager - Portsmouth
ASICS —Portsmouth
- Management
- Customer service
- Supervising experience
Quick apply
Admissions and Enrolment Manager
City of Portsmouth College —Portsmouth
- £41,758.55 - £44,298.68 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Project Manager
QinetiQ —Portsmouth
- £50,400 - £56,000 a year
- Full-time
- PMP
- Project management
- Employee discount
13d
Procurement & Production Coordinator
Precision Products (Portsmouth) Ltd —Havant
- £30,000 - £35,000 a year
- Full-time
- Data entry
- IT
- Free parking
- Flexitime
Quick apply
1d
Regional Manager - Contract Cleaning
Samsic UK —Portsmouth
- £55,000 - £60,000 a year
- Full-time
- Management
- Contracts
- Leadership
Quick apply
10d
Training Equipment Manager
Capita —Gosport
- Up to £42,000 a year
- Full-time
- Management
- Microsoft Office
- Contracts
Building Manager - Portsmouth, PO1
Encore —Portsmouth
- £39,000 - £43,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Bench General Manager
Five Guys UK —Chichester
- £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Lead Technician
BELFOR —Portsmouth
- Driving
- Annual leave
- Employee assistance programme
Team Leader
Rubix —Portsmouth
- Full-time
- Driving
- Mentoring
- Organisational skills
Marketing Manager
Dandara —Southampton
- Up to £55,000 a year
- Microsoft Office
- Project management
- Travel
- Employee assistance programme

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Client Care Lead

Right at Home Solent & Southampton -
Fareham

Quick apply

Job details

Qualifications

Organisational skills
NVQ
Leadership
Communication skills

Full job description

The Client Care Lead is responsible for managing the client journey from initial enquiry through onboarding and ongoing support, ensuring services are delivered in a safe, effective, caring, responsive, and well-led manner.

Reporting to the Client Care Manager, the role acts as a central point of accountability for client experience, supporting sustainable growth through timely responsiveness, strong relationships, and high-quality, person-centred care. By understanding client needs and adapting services as those needs change, the Client Lead helps ensure continuity of care, positive outcomes, and long-term trust within the community.

Key Responsibilities

New Client Enquiries, Assessments & Onboarding (Safe, Responsive & Well-Led)

Act as the first point of contact for new client enquiries, responding promptly, professionally, and with compassion
Gather relevant information to understand needs, circumstances, and urgency of support required
Coordinate and book initial assessments within a 72-hour timeframe to ensure responsiveness to supporting the new client and their family.
Work closely with care coordinators and recruitment around capacity planning to ensure client demand is met with carer capacity
Lead the onboarding of new clients, ensuring a smooth, reassuring, and well-managed transition into services
Ensure all assessments, documentation, consents, and care information are completed accurately and in a timely manner
Take a proactive approach with the welfare of clients, liaising with other healthcare professionals to ensure a joined-up circle of care for the client.

Client Relationship, Retention & Advocacy (Caring & Person-Centred)

Build and maintain strong, trusted relationships with clients and families
Act as a consistent and accessible point of contact throughout the client journey
Maintain regular communication through service reviews, quality assessments and feedback from carers to understand the client experience, and that their needs are being met.
Advocate for clients, ensuring their wishes, preferences, dignity, and best interests are central to all decisions
Take a proactive approach to client retention through attentive, responsive, and high-quality relationship management

Ongoing Review, Responsiveness & Growth (Responsive & Effective)

Proactively monitor for indicators of changing need, risk, or opportunity to improve outcomes through weekly review of MARs and Client records
Initiate timely QAs and service reviews of care arrangements to ensure services remain appropriate and person-centred
Work collaboratively with coordinators and care teams to adapt care packages as client needs evolve
Support sustainable growth by ensuring services flex in response to need rather than reaching crisis point
In advance of domiciliary care no longer fully meet a client’s needs, provide clear, professional guidance to clients and families around the Live in Care service, where this would better support safety, wellbeing, and independence and peace of mind for the family, as an alternative to residential care.
Support clients and families to understand how live-in care can enable the client to remain living at home, in line with their wishes
Ensure transitions between care models are well planned, clearly communicated, and carried out with dignity and reassurance

Quality, Safety & Compliance (Safe, Effective & Well-Led)

Monitor the quality of services experienced by clients, identifying risks, themes, and opportunities for improvement
Work closely with the Carer Experience Team, to ensure that carer competencies are at the level required to deliver a quality service.
Organise Client Meetings (in partnership with the Carer Experience Team) with care teams supporting a particular client, to ensure that care delivery is meeting the Client’s needs and our standards, and to share best practice.

Support adherence to relevant legislation, regulatory standards, and internal governance processes
Respond to concerns, complaints, or incidents in line with policy, escalating appropriately to the Client Care Manager where required
Play a key support role to the Leadership Team with Head office audits and CQC inspections.
Ensure learning from feedback, complaints, and incidents is shared and embedded into continuous improvement.

Collaboration, Systems & Professional Practice (Well-Led)

Work in close partnership with care coordinators, the carer experience team, recruitment and leadership
Ensure accurate, timely, and confidential record-keeping in line with data protection requirements
Share insight from enquiries, assessments, and client feedback to inform service development and capacity planning
Role-model professional, ethical, and values-led behaviour at all times
Contribute to a positive, inclusive workplace culture that reflects organisational values of care, integrity, and belonging

Skills & Experience

Essential

Experience in a client-facing or coordination role within a regulated care, health, or community service environment
Strong understanding of person-centred care and safeguarding responsibilities
Proactive and responsive approach handling new enquiries, assessments, as well as sensitive conversations with clients and families
Ability to work within policies, procedures, and regulatory frameworks
Excellent interpersonal, organisational, and communication skills
Ability to identify risk, exercise sound judgement, and escalate appropriately

Desirable

Familiarity with regulatory inspection frameworks (e.g. CQC or equivalent)
Experience working with domiciliary and/or live-in care services
Experience supporting care reviews, service growth, or quality improvement
Level 2 or above NVQ in Health & Social Care or Equivalent Qualifications

Values & Behaviours

Acts with integrity, compassion, and professionalism
Demonstrates responsiveness, reliability, and accountability
Places quality, client wellbeing, dignity, and safety at the heart of decision-making
Works collaboratively and respectfully with colleagues and partners
Committed to learning, improvement, and consistent excellence

Measures of Success

New client enquiries are handled promptly and professionally to ensure new clients are coming on board in line with targets
Assessments and onboarding processes are smooth, timely, and well-coordinated
High levels of client retention through proactive review and responsiveness
Care packages adapt effectively as needs change, supporting growth and continuity
Positive feedback from clients, families, and regulators
Strong contribution to a safe, caring, responsive, and well-led service

Quick apply

Refine Your Search

line lead jobs in portsmouth, ham

Client Care Lead

Events Coordinator

Operations and People Lead

Emotional Literacy Support Assistant

PMO Manager

Wellbeing Lead

Logistics Coordinator

Senior Intelligence Analyst

Psychosocial Team Lead

Store Manager - Portsmouth

Admissions and Enrolment Manager

Project Manager

Procurement & Production Coordinator

Regional Manager - Contract Cleaning

Training Equipment Manager

Building Manager - Portsmouth, PO1

Bench General Manager

Lead Technician

Team Leader

Marketing Manager

I want to receive the latest job alerts for line lead in portsmouth, ham

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