Senior controls engineer Work, Jobs in Portsmouth, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
11d
Senior Systems Engineer
Kraken Works Limited —Fareham
- Full-time
- In-person
- Leadership
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
5d
Actemium Automation Hampshire - Senior Software Controls Engineer
Actemium UK —Waterlooville
- Full-time
- Hybrid work
- Engineering
- Programmable logic controllers
- Mentoring
Quick apply
Actemium Automation Hampshire - Senior Software Controls Engineer
VINCI Energies —Waterlooville
- Full-time
- Hybrid work
- Engineering
- Programmable logic controllers
- Mentoring
Senior Cloud Engineer
RELX Group —Southampton
- Full-time
- AWS
- Scripting
- Python
5d
Senior Cloud Engineer
LexisNexis Risk Solutions —Southampton
- Full-time
- AWS
- Scripting
- Python
5d
Senior Cloud Engineer
RELX —Southampton
- Full-time
- AWS
- Scripting
- Python
5d
Senior Engineer
Elis —Portsmouth
- Schematics
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
Senior Software Engineer
BAE Systems —Portsmouth
- Up to £58,900 a year
- Computer Science
- Engineering
- Java
5d
Analytics Solutions Engineer
Cytiva —Portsmouth
- Full-time
- Computer Science
- SQL
- Bachelor's degree
Senior Data Analytics Engineer
SW Group —Southampton
- Full-time
- Hybrid work
- SQL
- APIs
- Agile
Quick apply
Senior Engineer
Advanced Energy Industries, Inc. —Littlehampton
- Marketing
- Engineering
- Bachelor's degree
Senior Pump Engineer / Contracts Manager
Active pump services —Arundel
- £38,000 - £50,000 a year
- Full-time
- Civil engineering
- Engineering
- Maintenance
Quick apply
3d
Senior Materials Engineer
Leonardo UK Ltd —Southampton
- £44,171 - £54,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
- Referral programme
Hardware Support & Asset Control Engineer
Expleo —Portsmouth
- Engineering
- Communication skills
Senior Project Engineer
CMS2 —Portsmouth
- Full-time
- Engineering
- ERP systems
- Assembly
Quick apply
DevOps Engineer
BAE Systems —Portsmouth
- £57,000 a year
- Azure
- DevOps
- Scripting
10d
Senior RF Engineer
Domo Tactical Communications —Whiteley
- Full-time
- Laboratory experience
- No degree
- Computer networking
- Annual leave
- Employee assistance programme
Senior Electrical Production Engineer
SubSea Craft —Portsmouth
- £50,000 - £55,000 a year
- Full-time
- Schematics
- Engineering
- ERP systems
- Annual leave
9d
Senior Project Coordinator
The INS Group Ltd —Portsmouth
- £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
11d

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent
11 days ago

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior controls engineer jobs in portsmouth, ham

Senior Service Desk Engineer

Senior Systems Engineer

Actemium Automation Hampshire - Senior Software Controls Engineer

Actemium Automation Hampshire - Senior Software Controls Engineer

Senior Cloud Engineer

Senior Cloud Engineer

Senior Cloud Engineer

Senior Engineer

Senior Software Engineer

Analytics Solutions Engineer

Senior Data Analytics Engineer

Senior Engineer

Senior Pump Engineer / Contracts Manager

Senior Materials Engineer

Hardware Support & Asset Control Engineer

Senior Project Engineer

DevOps Engineer

Senior RF Engineer

Senior Electrical Production Engineer

Senior Project Coordinator

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