Support analyst Work, Jobs in Portsmouth (with Salaries)

Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Data Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- University
- Employee discount
7d
Information Analyst
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
6d
End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
7d
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
7d
IT Service Desk Analyst
BTL IT Solutions Ltd. —East Cowes
- £26,000 - £29,000 a year
- Full-time
- Windows
- In-person
- Free parking
Quick apply
3h
Data Analyst (Water)
P N DALY LTD —Otterbourne
- Up to £31,218.32 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick apply
6d
Business Analyst
Digi2al Ltd —Portsmouth
- £472.50 a day
- Hybrid work
- Bachelor's degree
- Software development
- Agile
Quick apply
13d
Business Analyst (GIS)
Expleo —Portsmouth
- Analysis skills
- Agile
- Communication skills
6d
Digital insights Analyst
B&Q —Eastleigh
- From £40,000 a year
- Part-time
- Hybrid work
- SQL
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
11d
PMO Governance Analyst
Portsmouth Water —Havant
- £44,397 - £49,641 a year
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Project /Programme Administrator
University of Southampton —Southampton
- £31,236 - £35,608 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
11d
Logistics Data Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
- Employee assistance programme
6d
Senior Master Data/Product Change Analyst
CooperVision —Fareham
- £75,840 - £101,126 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
Location Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
6d
Business Analyst (Media & Commercial Research)
KIANG NAN HOLDINGS LTD —Fareham
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Annual leave
Quick apply
21h
IMO Analyst
Ageas —Eastleigh
- £32,500 - £52,800 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Business Intelligence Analyst
HYDE HOUSING ASSOCIATION —Chichester
- £43,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- AWS
Quick apply
4d
Business Analyst
Roke Manor Research Limited —Romsey
- Agile
Business Analyst
Roke —Romsey
- Full-time
- Agile

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Support Analyst - Application Support

Sopra Steria -
Portsmouth

Apply Now

Job details

Permanent
£30,000 - £35,000 a year

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
DevOps
ITIL
Problem management
Application support
Communication skills

Full job description

Are you a Support Analyst looking for a new challenge?

Sopra Steria’s ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission-focused setting.

Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.

What you will be doing

Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed.
Monitor live services and help ensure systems are running effectively within agreed service targets.
Support problem management and change activity by following defined procedures and maintaining accurate support records.
Assist with testing, system checks, and release support activities to help maintain service stability.
Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.

What you will bring

Experience in Application Support.
ITIL Foundation or awareness of ITIL-based support environments.
Experience supporting applications through a DevOps or scripted support model.
Good problem-solving skills with the ability to investigate issues and follow them through to resolution.
An understanding of core support processes such as incident, request, and problem management.
Experience working in a structured environment with defined processes, priorities, and service targets.
Strong communication skills and the ability to work effectively with users, team members, and technical colleagues.
Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Portsmouth – onsite 24x7 shift-based
Security Clearance Level: Active DV, otherwise willingness to go through this clearance
Internal Recruiter: Soraya
Salary: £30,000 to £35,000
Benefits: 25 days annual leave with the choice to buy extra days, life assurance, and 6% pension

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

Apply Now

Refine Your Search

support analyst jobs in portsmouth

Support Analyst - Application Support

Data Analyst

Information Analyst

End User Support Analyst

Service Desk Analyst

IT Service Desk Analyst

Data Analyst (Water)

Business Analyst

Business Analyst (GIS)

Digital insights Analyst

PMO Governance Analyst

Project /Programme Administrator

Logistics Data Analyst

Senior Master Data/Product Change Analyst

Location Analyst

Business Analyst (Media & Commercial Research)

IMO Analyst

Business Intelligence Analyst

Business Analyst

Business Analyst

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