The Role - Professional Presence & Engagement
Blackpool Business Improvement Districts (BIDs) has been officially renewed for a five-year term through to March 2031. We are looking for professional, resilient individuals to act as a frontline liaison for our business community within the Blackpool Town Centre BID area.
This is a part-time role working 22 hours per week across a 7-day rota (any 3 days out of 7). This is a high-visibility, professional presence role focused on supporting our local businesses and ensuring the BID area remains a welcoming environment for all. While the objective is non-confrontational, you will be working in a dynamic environment where you must have the skills to handle tension safely, remain calm under pressure, and know exactly when to disengage and report to statutory services.
Key Responsibilities
Visual Deterrence & Safety:
- ASB Management: Monitor and address anti-social behaviour (for example, street drinking/begging) by following Public Space Protection Order (PSPO) guidelines and encouraging individuals to move on.
- Supportive Engagement: Professionally engage with vulnerable individuals (e.g., those experiencing homelessness) to offer advice on where help and support can be obtained.
- Retail Support: Provide a visual deterrent against theft and use the radio link system to share intelligence with Shopwatch members.
- Situational Management: Utilise your training to handle potential confrontation with a calm, professional demeanour, ensuring incidents are reported to the Police or Council as necessary.
Business Liaison & Communication
- Direct Support: Act as a primary point of contact for BID levy payers via face-to-face visits, resolving issues and providing a link to BID management.
- Information Distribution: Distribute BID newsletters, information on town centre improvements, and updates regarding planned events.
- Reporting: Log all patrols, incidents, and business interactions accurately using the DISC system and Vicinity (CRM).
Requirements & Skills
- Licensing: You must hold a current, valid SIA Door Supervisor Licence.
- Background Check: Appointment is subject to a clear Enhanced DBS check.
- Safety Standards: Candidates must be up to date with ACT (Action Counters Terrorism) awareness and hold a valid First Aid at Work certificate.
- Conflict Resolution: Strong ability to utilise de-escalation techniques and dynamic risk assessment to make safe decisions in real-time.
- Communication: Excellent verbal and written English with a high level of attention to detail when writing incident reports.
- IT Literacy: Evidence of IT skills using Microsoft Outlook, Word, and basic Excel, with the ability to learn digital incident management systems.
- Professionalism: Strong organisational and time-management skills with the ability to engage effectively with business owners and statutory partners.
- Stamina: Capable of patrolling the Town Centre BID area on foot in all weather conditions.
Benefits Package
- Generous Leave: 18 days annual leave (inclusive of Bank Holidays).
- Holiday Bonus: Christmas Day, Boxing Day, and New Year’s Day do not deduct from your annual leave entitlement.
- Enhanced Pay: All Bank Holidays worked are paid at time and a half.
- Professional Growth: We cover your SIA Door Supervisor Licence renewal and may provide full training for your SIA CCTV Licence and CCTV Control Room operations.
- Wellbeing: Access to our Employee Assistance Programme (EAP) for confidential support.
- Stability: Long-term career security with a mandate officially secured until 2031.
Review Arrangements - This job information cannot be all-encompassing. It is inevitable over time that the emphasis of the job will change without changing the general character of the job or the level of duties and responsibilities entailed. This information may be periodically reviewed, revised and updated in consultation with the post holder to reflect appropriate changes.
Equal Opportunities - We do our utmost to ensure that there is no unjustified discrimination in staff recruitment, retention, training and development based on their age, sexuality, religion or belief, race, gender or disabilities.
Job Type: Part-time
Pay: £13.20 per hour
Benefits:
- Health & wellbeing programme
- Sick pay
Application question(s):
- Do you hold a current, valid SIA Door Supervisor Licence?
- This is a non-confrontational role focused on visual deterrence and business liaison. Are you comfortable with a role that prioritises de-escalation over physical intervention?
- Are you willing to undergo an Enhanced DBS check, and do you hold a valid First Aid at Work certificate?
- This role involves patrolling the Town Centre BID area on foot in all weather conditions. Is there anything that would prevent you from doing this?
Education:
- GCSE or equivalent (required)
Experience:
- Public-facing conflict resolution: 1 year (required)
Licence/Certification:
- SIA Door Supervisor Licence (required)
Work authorisation:
- United Kingdom (required)
Location:
- Blackpool FY1 (preferred)
Work Location: In person
