Delivery director Work, Jobs in Prestbury, Chs (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
2d
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
13d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
5d
Sales Director - Process Industry
Mercury Hampton Ltd —Warrington
- £100,000 - £150,000 a year
- Full-time
- Remote
- Business development
Quick apply
Director - ServiceNow HR Transformation Capability (GTM, Capability & Delivery)
Capgemini —Manchester
- Hybrid work
- Sales
- Business development
- AI
Head of Growth - UK Defence Lead
DBD International —Warrington
- Hybrid work
- Business development
- Leadership
Wholesale Director
Footasylum —Rochdale
- Hybrid work
- Business development
- Analysis skills
- Training & development
Sales Account Director
LIMA Networks LTD —Salford Quays
- Full-time
- Business development
- Organisational skills
- Communication skills
Quick apply
Assistant Director - Customer Success Management
Moody's —Manchester
- Bachelor's degree
- Travel
- Business
14d
Director of Sales - Corporate (Maternity Cover)
Dalata —Manchester
- Full-time
- CRM software
- Hotel
- Business development
- Employee assistance programme
Quick apply
9d

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Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
2 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

delivery director jobs in prestbury, chs

Customer Experience Director

Head of Order to Delivery

Head of TechOps Delivery

Director of Customer Experience

Sales Director - Process Industry

Director - ServiceNow HR Transformation Capability (GTM, Capability & Delivery)

Head of Growth - UK Defence Lead

Wholesale Director

Sales Account Director

Assistant Director - Customer Success Management

Director of Sales - Corporate (Maternity Cover)

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