It support Work, Jobs in Prestbury, Chs (with Salaries)

Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- In-person
- Phone etiquette
- Communication skills
Quick apply
HR Systems Administrator
Elior UK —Macclesfield
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
Quick apply
13d
IT Service Desk Analyst
Stagecoach —Stockport
- Full-time
- Computer networking
- Employee discount
7d
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Microsoft Outlook
- Windows
- Mentoring
- Health & wellbeing programme
- Life insurance
Quick apply
Desktop Engineer
Teleperformance —Manchester
- £27,162.49 a year
- Microsoft Outlook
- Continuous improvement
- SharePoint
6d
1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Customer service
- Organisational skills
- SharePoint
- Work from home
Quick apply
IT Support Engineer
JMC Aviation —Manchester
- Monday to Friday
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
6d
IT Technician
Shaw Education Trust —Stoke-on-Trent
- £30,024 - £33,700 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- School
- Health & wellbeing programme
- Employee discount
Quick apply
5d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Organisational skills
IT Service Desk Analyst
EMR Group —Warrington
- Full-time
- Computer networking
- Annual leave
Quick apply
5d
IT & Maintenance Support Administrator
FAIRMONT —Knutsford
- Full-time
- Hotel
- In-person
- Resort
Quick apply
23h
IT Consultant
HG IT Ltd —Manchester
- £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Computer networking
- Work from home
- Sick pay
Quick apply
5d
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
Systems Administrator
The Monal Technology and Business Systems UK Ltd —Stockport
- £2,900 - £3,200 a month
- Full-time
- Maintenance
- SharePoint
- In-person
Quick apply
3d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Analysis skills
- Travel
- Communication skills
- Employee assistance programme
Internal IT Technician
Datel —Warrington
- Communication skills
IT Technician
RMT Accountants & Business Advisors —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
10d
Helpdesk Operative
Sodexo —Manchester
- £13.17 - £14.05 an hour
- Hospital
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
IT Technician
Sumer —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
Quick apply
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- £50,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Support Analyst

KERRIDGE COMMERCIAL SYSTEMS CORP -
Macclesfield

Quick apply

Job details

Permanent | Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
Photo editing
Customer interaction
Product demonstrations
Application support
Phone etiquette
SaaS
Communication skills

Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Our passion is to provide customers with an advantage in their incredibly competitive world. We have done this so far by providing flexible, industry specific solutions; software, technology, advice, guidance and expertise built over 40 years of servicing their specific market.

Great Software solutions don’t happen without great people. We have the best software solutions for our market because we have the best people.

Key Responsibilities:

We are seeking a confident, organised and well-spoken individual to serve as the first point of contact for our customers. Primary duties include:

Key Responsibilities

Duties include:

Handle customer queries, speak with customers via email, live chat, and phone calls.
Resolve any first line issues customers may face.
Pass any bugs / feature requests over to the relevant product owner.
Handle new enquiries for Autowork eCommerce and Autowork Go. This includes communicating with the customer and carrying out a demonstration of the system via Teams.
Setup new customers websites and provide basic training of the system. Follow-up with the customer to confirm they are happy with the product and offer any extra assistance.
Help with the upkeep of our product catalogue, including sourcing and editing images of and creating descriptions.
Use Freshdesk to organise and actioning tickets for direct customers. Ensure tickets are responded to and actioned within a timely manner.
Based on customer feedback, recommend changes to websites to improve performance.

Team Collaboration

Work closely with the support team leader, product owners and other members of the support team.

Prioritise workload based on business priorities and customer demand under the direction of your line manager.

Skills, Knowledge and Experience:

Qualifications & Experience

Experience of supporting a software product
Excellent communication skills (verbal and written)
Good phone manner
Basic understanding of Microsoft products e.g. Excel & Outlook & Teams
Ability to work independently on own initiative and to contribute as part of a small team.

Desirable Skills

Experience of supporting a web based SAAS product
Experience of image editing tools (e.g. Canva)
HTML/CSS (will be trained on this)
Supporting customers in small and large businesses

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

#LI-Hybrid

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