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Retail Manager FTC

Land Securities -
London

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Relationship management

Full job description

WE ARE LANDSEC
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

The Role:

Retail Manager at Southside collaborating with our brand partners to maximise sales and income growth opportunities and to understand their trading and marketing strategies.
This exciting role will require a combination of strategic thinking, retail and operational oversight, and relationship management skills to ensure the success of Southside and brand partners trading at the Outlet.

This role is on a fixed-term contract basis.

The Team:

A vital member of a high performing centre management team to create and implement strategies and business plans for the centre.

What you will be responsible for:

Strategic Focus:

Identify sales and income growth opportunities by collaborating with Brand Partners to understand their trading and marketing strategies, with a strong emphasis on priority retailers that drive high-value income growth for Landsec.
Develop and execute a comprehensive CRM strategy in partnership with all Brand Partners to support the strategic asset plan.

Brand Partner Relationship Management:

Conduct regular visits to Brand Partners to foster strong working relationships, gather performance insights, and enhance collaboration.
Design and implement a communication strategy that keeps Brand Partners informed about commercial, marketing, and operational matters.
Collaborate to ensure consistent high-quality brand presentation, focusing on windows, hot zones, and store entrances.
Maintain accurate and up-to-date records of all Brand Partner contact details, including Store Managers, Area Managers, and head office contacts.

Data Analysis and Reporting:

Compile and analyse weekly Brand Partner sales data, ensuring it accurately reflects trading activity, and provide timely reports to internal stakeholders.
Review and analyse available data to assess retail, leisure, and managed operations performance, identifying variances compared to last year and budget projections.
Maximize the use of centre and industry data, including CACI, footfall, dwell time, average spend, catchment areas, and customer profiles.

Customer Service, Training & Coaching (Brands):

Collaborate with the centre team to ensure exceptional customer service is consistently delivered.
Lead the Centre Induction Training for all new Brand Partners, covering both operational and commercial requirements.

Marketing:

Drive awareness and engagement with the centre’s website, promoting both the centre’s and Brand Partners’ offers to boost sales and income.
Partner with the marketing team to encourage Brand Partners to participate in sales-driven activities such as events, promotions, and campaigns aligned with the centre’s marketing strategy.

Communicate brand marketing requests to partner agencies, and identify any additional marketing needs. .

Support delivery of marketing campaigns and centre events in line with strategic objectives

Commercialisation:

Work closely with mall operators to maintain high standards of presentation and service, ensuring alignment with mall space guidelines and the centre’s strategy.

Community Engagement:

Develop and deliver community engagement programs and initiatives.

Build relationships with local schools, charities, community groups, and businesses.

Act as the primary point of contact for community-related enquiries and partnerships.

Represent the shopping centre at local events, meetings, and networking opportunities

Additional Requirements:

Collaborate with the centre team to enhance the overall experience for both guests and Brand Partners.
Perform the role of Duty Manager as needed or as agreed with the Centre Director, including weekend shifts on a rota basis.
Ensure all work is carried out in compliance with Health and Safety regulations.

Support the GX lead with Guest Experience initiatives as required.

Your skills, experience and qualifications:

Essential criteria

Relationship Building
Customer Focus
Tenacity
Priority Setting
Problem Solving
Commercial Awareness

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance, Health Cash Plan, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)

Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]

To find out more about our approach, visit our Diversity and Inclusion page.

Apply Now

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