Customer support & client services managers Work, Jobs in Pudsey, Wyk (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Customer Support Partnership Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
8d
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
1d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
8d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Customer service
- In-person
- Employee discount
Quick apply
1d
Commercial Manager
Sanipex Group —Batley
- From £45,000 a year
- Full-time
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
7d
Customer Service Team Leader
Sonex Financial —Leeds
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick apply
4d
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Director of Client Services
NCT Evo Business Services Ltd —Leeds
- £4,737 - £6,300 a month
- Full-time
- In-person
- Leadership
- Communication skills
- Life insurance
Quick apply
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
3d
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
11h
Senior Breakdown Controller
Kelling Group Limited. —Normanton
- £31,500 a year
- Monday to Friday
- Customer service
- Maintenance
- Organisational skills
- Life insurance
- Referral programme
Quick apply
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Support Manager
Tait —Pontefract
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Performance Coach
1ST LOCATE (UK) LIMITED —Temple Newsam
- £29,000 - £32,000 a year
- Full-time
- Management
- Leadership
Quick apply
1d
Help to Claim Team Leader
Citizens Advice —Leeds
- £20,660 - £21,817 a year
- Hybrid work
3d
Field Engineer Manager
Vishay Precision Group —Shipley
- Full-time
- Microsoft Powerpoint
- Management
- English
- Free parking
- Annual leave
Quick apply
Water Connections Delivery Lead
Yorkshire Water —Bradford
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Flexible schedule
9h

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customer support & client services managers jobs near pudsey, wyk

Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

customer support & client services managers jobs in pudsey, wyk

Customer Services Team Leader

Customer Services Team Leader

Customer Support Partnership Manager

Customer Resolution Team Leader

Customer Support Team Manager

Customer Service Team Leader

Commercial Manager

Customer Service Team Leader

Customer Support Manager

Director of Client Services

CS Team Managers - Customer Service Team Manager

Team Leader - RRRM

Customer Relations Team Leader

Senior Breakdown Controller

Helpdesk Lead

Support Manager

Performance Coach

Help to Claim Team Leader

Field Engineer Manager

Water Connections Delivery Lead

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