customer experience specialist Work, Jobs in pulloxhill, bdf (with Salaries)

Head of Centre of Excellence - Tenancy
Peabody —Dunstable
3h
Accounts Receivable Specialist
Guardian Environmental Services Limited —Bedford
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
Quick apply
2h
Customer Experience Specialist
Xero —Milton Keynes
- Full-time
- Hybrid work
MOBILITY SPECIALIST SALES
COMFORT HOMECARE MOBILITY SUPERSTORE —Shefford
- From £28,000 a year
- Full-time
- Customer service
- Driving
- Travel
Quick apply
3d
Retail Sales Specialist
The Fruit and Veg Man at Dobbies Garden Centre —Milton Keynes
- From £12.71 an hour
- Part-time
- Sales
- Customer service
- Merchandising
- Free parking
Quick apply
1h
Internal Fleet Account Executive
Arnold Clark —Milton Keynes
- £27,000 - £300,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
2d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Retail Branch & Transfer Manager
WeBuyAnyCar —Bedford
- £28,200 - £34,120 a year
- Part-time
- Driving
- IT
- Communication skills
Quick apply
Salary Sacrifice Specialist
SOGO Mobility Limited —Bedford
- £26,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
Grounds Maintenance Worker
One Group Services —Bedford
- From £26,000 a year
- Full-time
- Maintenance
- Driving
- In-person
- Free parking
Quick apply
2h
Warehouse and Operations Assistant
Accuspark Ignition Systems Ltd —Luton
- £26,439 a year
- Weekend availability
- No experience needed
- English
- Computer skills
- Free parking
- Employee discount
Quick apply
7d
Service Technician
Aggreko —Bedford
- Full-time
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
4h
Microsoft 365 Specialist
Intercity Technology —Shefford
- Microsoft Office
- SharePoint
- Employee assistance programme
Sales - Sales Advisor - UK
New Look —Dunstable
- Part-time
- Microsoft Word
Operational Quality Improvement Specialist
JD.COM INTERNATIONAL UK LTD —Milton Keynes
Quick apply
Housing Officer
Amplius —Milton Keynes
- £38,746.40 a year
- Full-time
- Hybrid work
- Travel
- IT
9d
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Sales Executive
WeBuyAnyCar —Bedford
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Customer Support Specialist
Tanner Pharma Group —Redbourn
- £24,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Sick pay
Quick apply
3d

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customer experience specialist jobs near pulloxhill, bdf

Head of Centre of Excellence - Tenancy

Peabody -
Dunstable

Apply Now

Job details

3 hours ago

Benefits

Company pension
Paid volunteer time

Full job description

Our Vacancy

The Head of Centre of Excellence role will be responsible for ensuring our services across all regions are consistent and in line with legislation and regulation. The successful candidate will lead tenancy management process reviews to ensure we are ready to move onto our new Dynamics 365 CRM platform. This role will take operational leadership to ensure we are ready for the Renters Rights Act changes affecting social housing. They will also be the technical lead for your specialist areas, leading on internal audit and bringing best practice and new ideas into the organisation

Role overview:

As the Head of Centre of Excellence, you will be the subject matter expert and technical lead across all regions for your portfolio, providing leadership, direction and support. Collaboration is key to your role. You will be working across multiple directorates and teams, pulling on strength from central services to support and empower regional and local services.

You’ll be responsible for ensuring a smooth transition of CRM case types to Dynamics 365; undertaking tenancy management process reviews with the business to ensure what we build is fit for purpose and meets both colleague and resident needs. You’ll work closely with IT, involved residents, business analysts and business change managers, leading the design, testing and roll out across the organisation.

Please note, this role can also be based out of the London Peabody offices as well.

What you’ll do

Identify and manage risks across multiple regions, ensuring compliance with all regulatory and legislative standards
Provide assurance through effective oversight and the application of specialist knowledge
Design, implement, and embed a comprehensive quality monitoring framework
Lead internal audit activity, coordinating with external auditors and internal stakeholders, defining scope, maintaining oversight, and ensuring delivery of actions within agreed timescales
Take accountability for producing clear management responses to audits and supporting teams in building and delivering robust action plans
Work closely with Assistant Directors and Heads of Service to drive consistency in approach while recognising and incorporating local operational needs
Take ownership of resolving cross-functional and cross-regional issues, collaborating with stakeholders to deliver effective solutions
Support the development and piloting of new ideas, ensuring successful changes are embedded into policies, processes, and operational practices
Act as the policy lead for your portfolio, working with the central Policy team to ensure policies are effective, fit for purpose, and applicable across different regions and customer groups
Influence strategic planning and operational delivery by conducting research, identifying best practice, and introducing innovative approaches to improve service quality
Partner with the Business Intelligence team to translate data insights into meaningful improvements and support implementation across operational teams
Work with Learning and Development colleagues to design and deliver targeted training that supports frontline teams
Contribute as a member of the Regional Senior Management Team, helping to shape and deliver regional priorities

What you’ll need

You will have in-depth knowledge of your area of expertise, demonstrating your commitment to keep this up to date and always finding new innovative ways to do things differently.
You will have in-depth knowledge of the Renters Rights Act and specific impact on social housing tenancies.
You must be a doer and have significant experience in undertaking process reviews, designing for the future.
You will be experienced working with Business Analysts and involved residents to define process requirements for system changes, preferably with experience working with CRM platform Dynamics 365.
A team player and collaborative leader, you’ll also demonstrate your flexibility, openness and resilience to work through organisational structures and operational challenges, removing barriers and blockers and simplifying perceived complexity.
A subject matter expert in Tenancy Management – you will have the knowledge to be the ‘go to’ person within our business.
Able to demonstrate your knowledge and experience of translating legislation and case law into day-to-day operational change.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

30 days’ annual holiday, plus bank holidays
Two additional paid volunteering days each year
Flexible benefits scheme, including family friendly benefits and access to a discount portal
4 x salary life assurance
Up to 10% pension contribution

Please read before applying:

Peabody does not provide sponsorship as a licensed UK employer.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Ryan Loasby at [email protected]

Interview Dates: We will be conducting interviews on 29th June 2026 with second stage interviews taking place on the 7th July 2026

The closing date for this advert will be Monday 22nd June 2026. However, we reserve the right to close this advert early should we receive a high volume of suitable applications.

Apply Now

Refine Your Search

customer experience specialist jobs in pulloxhill, bdf

Head of Centre of Excellence - Tenancy

Accounts Receivable Specialist

Customer Experience Specialist

MOBILITY SPECIALIST SALES

Retail Sales Specialist

Internal Fleet Account Executive

1st Line Service Desk Analyst

Retail Branch & Transfer Manager

Salary Sacrifice Specialist

Grounds Maintenance Worker

Warehouse and Operations Assistant

Service Technician

Remote Support Desk Operative

Microsoft 365 Specialist

Sales - Sales Advisor - UK

Operational Quality Improvement Specialist

Housing Officer

Customer Service Specialist

Sales Executive

Customer Support Specialist

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