Service delivery manager Work, Jobs in Purley (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Service Deliver Manager (SC Cleared)
CGI —Leatherhead
- Full-time
- Hybrid work
- Travel
- Organisational skills
- IT
Quick apply
2d
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
6d
Assistant Store Manager
Aldi —London
- Up to £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Technology Manager
RHP —Teddington
- £85,883 a year
- Full-time
- Leadership
- Annual leave
5d
Head of Delivery
Fat Beehive —London
- £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
Quick apply
22h
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
5d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
2d
Head of Delivery
Ceox —Guildford
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —Orpington
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
2d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Shift Manager
Greggs —Wallington
- £14.20 an hour
- Supervising experience
- Employee discount
Quick apply
1d
Project Administrator
Go Fix Mechanical & Drainage Services —Coulsdon
- £30,000 a year
- Full-time
- Microsoft Office
Quick apply
9d
Senior Service Delivery Manager
SoftwareONE —London
- Full-time
- Leadership
- Communication skills
Delivery Programme Manager
North London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Annual leave
1d
Relief Delivery Driver
Milk & More —Mitcham
- £36,764.52 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
7d
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
Assistant Centre Manager
The Westway Hub —Caterham
- £28,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
- Annual leave
- Sick pay
Quick apply
1d
Aircraft Dispatcher/Turnaround Coordinator - IMMEDIATE START -fixed Term - Part Time
Red Handling UK —Gatwick Airport
- £17.05 an hour
- Temporary
- English
- Driving
- In-person
Quick apply
22h
Customer Service Trainer
Govia Thameslink Railway —Croydon
- Customer service
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
17h

I want to receive the latest job alerts for service delivery manager in purley

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service delivery manager jobs near purley

Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in purley

Operational Excellence & Process Improvement Lead

Service Deliver Manager (SC Cleared)

Transformation Manager

Assistant Store Manager

Technology Manager

Head of Delivery

Service Delivery Manager (UK)

Control Centre Duty Manager

Head of Delivery

Collection/Delivery Driver

Service Delivery Manager

Shift Manager

Project Administrator

Senior Service Delivery Manager

Delivery Programme Manager

Relief Delivery Driver

Store Manager

Assistant Centre Manager

Aircraft Dispatcher/Turnaround Coordinator - IMMEDIATE START -fixed Term - Part Time

Customer Service Trainer

I want to receive the latest job alerts for service delivery manager in purley

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected