At Jack's Vets, our Veterinary Coordinators are at the heart of everything we do. This is not a traditional receptionist role. While client interaction forms a significant part of the position, the role extends far beyond answering phones and booking appointments.
This is a varied and engaging position that combines client care, coordination, communication, organisation, financial awareness, and problem-solving within a busy veterinary environment. You'll play an important role in ensuring both our clients and clinical team receive the support they need throughout the day.
Full Time & Part Time Role Available
The role naturally has two distinct elements. Part of your day will be highly people-focused, welcoming clients, supporting pet owners, and helping guide them through what can sometimes be emotional or stressful situations. The other part involves coordinating information, maintaining accuracy, managing processes, and helping ensure the smooth running of the practice behind the scenes.
No two days are the same. We're looking for someone who enjoys variety, embraces change, and takes pride in helping a busy team deliver exceptional care.
About Us
At Jack's Vets, our dedication goes beyond the consultation room. We are committed to delivering exceptional care for our clients and their pets, while building a workplace where our team can thrive.
High standards matter. We believe in doing work well, from client care to cleanliness. You’ll be part of a team that doesn’t cut corners. A genuinely friendly team. Every member of staff is professional, approachable, and enjoys their work — we take pride in being a practice where people truly like working together.and have a great time, but we also expect dedication. We’ll back you up.
We work hard, support one another, and take pride in creating an atmosphere where both our team and clients feel genuinely welcomed and cared for.
What You'll Be DoingClient & Practice Coordination
- Acting as a key point of contact for clients via phone, email, and in person
- Coordinating appointments, reminders, admissions, discharges, and day-to-day client communications
- Supporting clients with empathy, professionalism, and confidence
- Helping clients understand services, treatment plans, fees, and payment options
- Ensuring information is communicated accurately between clients and the clinical team
- Maintaining accurate records and supporting essential practice processes
- Assisting with financial transactions and account-related queries
- Helping maintain a welcoming, organised, and professional environment throughout the practice
- Supporting management with ongoing improvements, projects, and operational initiatives
- Contributing to the smooth and efficient running of the hospital each day
About You
We're looking for someone who:
- Enjoys working with people and building positive relationships
- Is highly organised and comfortable managing multiple priorities
- Communicates confidently and professionally
- Has excellent attention to detail, particularly when handling records and financial information
- Is proactive, reliable, and solutions-focused
- Remains calm and adaptable when priorities change
- Takes pride in delivering outstanding service and maintaining high standards
Experience
Experience in customer service, healthcare, veterinary practice, hospitality, coordination, finance, retail leadership, or other fast-paced environments would be advantageous.
Veterinary experience is welcomed but not essential. We are more interested in attitude, adaptability, organisation, and a willingness to learn.
A Friendly and Supportive Team
Our team is professional, approachable, and genuinely enjoys working together. We value kindness, collaboration, and supporting one another while maintaining a strong commitment to the work we do.
If you're looking for a role that combines meaningful client interaction, responsibility, organisation, and variety within a supportive and welcoming team, we'd love to hear from you.
*** Applications without completed questions will not be considered ***
Pay: £24,420.00-£25,194.00 per year
Application question(s):
- Why do you want to work in a veterinary practice specifically, not just customer service generally?
- What would you do in your first week to get to know our clients and how we work?
Work Location: In person
