HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.
We are currently looking for a Scheduler to join our Clinical Admin team.
If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.
Main Responsibilities
To contribute to the safe, efficient and patient-centred delivery of the Nursing Business Unit by coordinating nurse visits, maintaining accurate scheduling information, and supporting the effective use of D365, FLS and associated scheduling processes.
- To follow and always promote relevant SOPs, Company policies and scheduling processes to support patient safety, service continuity and compliant visit allocation.
- To work within the nursing and clinical administration teams to ensure nurse visits, training appointments and patient support activity are scheduled accurately and in a timely manner.
- To use D365 to review patient activity, service opportunities, work orders and visit requirements, ensuring records are accurate and updated in line with agreed processes.
- To use FLS to support route planning, nurse allocation and daily schedule optimisation, considering nurse location, skills, availability and patient requirements.
- To finalise and communicate schedules within agreed daily timeframes, including allocation updates for nurses, patients and relevant internal teams.
- To monitor unallocated, cancelled, rescheduled, late or at-risk visits and escalate issues promptly to support safe service delivery and minimise missed visits.
- To maintain accurate scheduling data, including availability, locations, statuses and visit outcomes, supporting reliable operational reporting and workforce planning.
- To liaise professionally with nurses, Clinical Team Managers, Clinical Administration, patients and other internal stakeholders regarding scheduling queries, capacity gaps and service changes.
- To work flexibly and efficiently to meet internal and external customer needs, whilst maintaining high professional standards and accurate system usage.
- To contribute to continuous improvement by identifying scheduling inefficiencies, data quality issues and opportunities to improve D365, FLS or related processes.
- To proactively support the HealthNet Operation by assisting other teams periods of increased demand.
- Know the Company strategy and ensure day-to-day scheduling activity supports strategic objectives, patient experience, workforce efficiency and service growth.
- Ensure all work is completed to a high-quality standard and that HealthNet’s procedures, policies and system controls are followed at all times.
- Engage in personal development and attend mandatory training.
- Always present the Company in a positive way with internal and external clients, customers, patients, nurses and staff.
Always comply with the Company’s HR policies, Health and Safety policy, GDPR requirements and any other relevant operational procedures.
What experience and skills are we looking for?
- Previous experience in administration, scheduling, workforce planning, customer service or a healthcare operational environment is preferred.
- Experience using D365, FLS or similar scheduling, CRM or workforce management systems would be advantageous but is not essential as training will be provided.Essential:
Qualifications
- GCSE English and Maths at Grade C / 4 or above, or equivalent.
- Confident user of Microsoft Office, particularly Outlook, Excel and Teams.
- Willingness to learn and accurately use D365, FLS and other scheduling or reporting tools.
What we offer
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouches
- Perks and benefits via Perkbox
- Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.
Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.
