Customer experience agent Work, Jobs in Queensferry, Edh (with Salaries)

Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
14d
Dispatch Agent (Operations) - Full Time - UK
Swissport International AG —Edinburgh
- £12.91 an hour
- Weekend availability
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
13d
Airport Service Agent – Trolleys
Edinburgh Airport —Edinburgh
- Full-time
- Customer service
- Time management
- Free parking
- Employee assistance programme
5d
Back Office Agent
Indie Campers —Edinburgh
- Weekend availability
- Hospitality
- English
- Communication skills
Quick apply
Customer Retention Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
9d
Estate Agent
RE/MAX Scotland —Queensferry
2d
Duty Manager
OCS Group —Edinburgh
- Rotating shift
- Remote
- Management
- Customer service
Quick apply
Forest Reproductive Materials Support Officer
Forestry Commission —Edinburgh
- £30,105 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
9h
Graduate Lettings Assistant
Evergreen Property Ltd —Edinburgh
- £24,500 - £28,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Free parking
Quick apply
6d
Reservations Agent
Green Hotel a Member of Radisson Individuals —Kinross-shire
- From £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- English
- Free parking
- Employee discount
Quick apply
Customer Experience Cloud & AI SME
MaxAccelerate —Edinburgh
- Salesforce
- Analysis skills
- Machine learning
Quick apply
Outbound Customer Experience Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Buyer
Sephra Europe Ltd —Kirkcaldy
- £35,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Free parking
- Profit sharing
Quick apply
14d
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
- Life insurance
Permissions & Compliance Coordinator
GoFibre —Edinburgh
- £31,000 - £36,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
Real Estate Agent
Betterhomes —Edinburgh
- Full-time
- English
- Communication skills
- Life insurance
Quick apply
Vehicle Cleaner - Part-time
Indie Campers —Edinburgh
- Part-time
- Hospitality
- English
Quick apply
8d
Senior Business Travel Consultant - French Speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Life insurance
Finance Analyst - Business Finance
Sky —Dunfermline
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Free parking
- Employee discount

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Customer Service Support Agent

Improvement Service
Livingston

Apply Now

Job details

Fixed term contract
£29,532 - £31,412 a year
14 days ago

Benefits

Annual leave

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Post Title: Customer Service Support Agent

Salary: £29,532 - £31,412 per year

Hours: 36 hours per week

Location: Hybrid/Livingston

Duration of contract: One year fixed term

Job description

The Improvement Service’s Digital Public Services (DPS) Team develops and delivers a portfolio of digital products and services for many Scottish public sector organisations. These services support partners in delivering innovative, high-quality, secure digital public services – achieving efficiency savings, supporting sustainable frontline services, and improving customer experience.

We have an established reputation for delivering innovative digital public services end-to-end, with a growing footprint locally, regionally and nationally. A key focus for DPS is enhancing our reputation as a centre of expertise in identity management and delivery of national shared service applications and platforms.

This include expanding our reach beyond Local Government and health, supporting citizens – particularly vulnerable groups – to securely access a wide range of online public services. The DPS team delivers services including mygovscot myaccount, getyournec.scot, parentsportal.scot, visitor levy in Scotland, Data Hub, Datapipeline.scot, DCN.scot, tellmescotland, One Scotland Gazetteer, Spatial Hub and bisaccount. mygovscot myaccount underpins several services and is used by all Scottish Local Authorities, with over 3 million registered users (over 60% of the eligible population).

The IS also provides governance for the National Entitlement Card Scheme in partnership with Dundee City Council. The DPS Customer Service Team provides frontline support across multiple secure national digital services. Delivery positive customer interactions helps attract and retain users as we expand. We aim to delivery the best customer service in the sector.

Skills and knowledge

We are seeking a confident, articulate individual with strong communication and organisational skills, able to engage at all levels and manage competing priorities in a fast-paced, customer-focused environment. Knowledge of financial reconciliation would be beneficial. The postholder will provide administrative support via online helpdesks, acting as first point of contact and taking ownership of queries, using initiative to resolve issues effectively.

The key responsibility is supporting users of the National Entitlement Card Scheme via getyournec.scot, including reviewing and processing applications in line with procedures. The role requires maintaining a professional approach, ensuring a consistently high-quality customer experience. The IS works with a technology partner for core applications and third-party providers. The postholder with liaise regularly with these partners to diagnose issues and resolve customer queries.

As we continue to grow service adoption, the Customer Services Team plays a vital role in maintaining business continuity while supporting expansion. The postholder will contribute to Continuous Improvement by analysing data, identifying trends, and supporting enhancements to customer service processes and procedures.

Information

Location: Your primary place of work will be West Lothian Civic Centre, Howden South Road, Livingston, West Lothian EH54 6FF but the Company reserves the right to change this to any place within 30 miles of this office.

It is anticipated that the role will involve a blended model of office and home working.

This flexible approach will be agreed between employee and line manager. Attendance will be required, in person, at quarterly meetings either in the Livingston office or at another suitable venue. Expenses will be agreed on a case-by-case basis.

Duration: One year fixed term.

Hours of contract: 36 hours per week

How to apply

If you would like to apply for this position, please visit My Job Scotland.

Closing date

Sunday 21st June 2026

Interview information

A competence based interview will take place on Tuesday 7th July 2026 (shortlisted candidates will be advised by email a week in advance of the interview).

For more information about competency-based interviews, see our guide to competency-based interviews.

You may also find it beneficial to watch our Working at the Improvement Service video and read our current Business Plan 2025-26.

About the Improvement Service

The Improvement Service (IS) is a publicly funded company limited by guarantee, with a total annual budget in the region of £12 million. We exist to support councils and their partners to improve the health, quality of life and opportunities of all Scottish people through community leadership, strong local governance and the delivery of high quality, efficient local services.

Working for the IS means joining a team of professionals, who work together to strive for continuous improvement in the public sector and ultimately, better outcomes for Scotland’s communities.

Our company headquarters are based in West Lothian, located conveniently for commuters between Edinburgh and Glasgow. Pay is only one of the benefits of working for the IS, our terms and conditions are progressive and flexible and employees are rewarded with a generous annual leave entitlement of forty one days per year as well as a flexible working policy.

The IS is committed to promoting equality and diversity in all its activities to promote inclusive processes, practices and culture.

The IS is a Disability Confident Employer. We are committed to interviewing anyone with a disability who meets the essential criteria.

Apply Now

Refine Your Search

customer experience agent jobs in queensferry, edh

Customer Service Support Agent

Dispatch Agent (Operations) - Full Time - UK

Airport Service Agent – Trolleys

Back Office Agent

Customer Retention Agent

Team Manager - Contact Centre

Estate Agent

Duty Manager

Forest Reproductive Materials Support Officer

Graduate Lettings Assistant

Reservations Agent

Customer Experience Cloud & AI SME

Outbound Customer Experience Agent

Buyer

Senior Business Travel Consultant - Spanish speaking

Permissions & Compliance Coordinator

Real Estate Agent

Vehicle Cleaner - Part-time

Senior Business Travel Consultant - French Speaking

Finance Analyst - Business Finance

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