Job Title: Housing and Communities Manager
This post will be based at Horizon’s Livingston office. However, hybrid working is available with this role
Hour of Work: 35 per week (Monday to Friday)
Horizon Housing Association is part of Link Group Limited. We are committed to supporting diverse and inclusive communities, including disabled people. We provide homes and housing-related services that enable people to live independently, with choice and control over their lives. We deliver a high-quality, customer-focused repairs and maintenance service to tenants and customers across Central Scotland.
Our values are:
Responsibility
We all take responsibility for our actions.
Equity
We are all equal and different and we aim to provide inclusive environments for work and for living.
Social Impact
We strive to ensure there is a positive social impact from our activities and work with others who share our aims.
Participation
We are proactive in providing opportunities for people to engage with us and help us improve our services.
Empathy
We work hard to understand how people feel as individuals and treat them with dignity.
Challenge
We challenge ourselves and others towards excellence and innovation in all we do.
Transparency
We wish to be open and honest about what we do.
The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
As a key member of Horizon’s Leadership Team, you will provide strategic direction and oversight of housing, customer and tenancy sustainment services. Working through Lead Officers, you will ensure effective service delivery while maintaining a strong focus on performance, compliance, customer experience and continuous improvement.
You will:
-
Provide strategic leadership across housing and customer services, ensuring high-quality, customer-focused and value-for-money outcomes.
- Ensure strong governance, performance and financial management arrangements, providing assurance of compliance with regulatory and legal requirements.
- Champion continuous improvement, using customer insight and feedback to shape and enhance services.
- Contribute to the delivery of Horizon’s Business Plan, promoting collaboration, accountability and a consistent customer focus across the organisation.
About You
You will be an experienced housing professional with a relevant qualification (e.g. CIH) and a strong commitment to continuing professional development.
You will bring:
-
A proven track record of leading high-performing teams and delivering high-quality housing services within a complex social housing environment.
- Significant experience at a strategic or senior operational level, with a strong understanding of core housing services including income management, voids, estate management and tenancy sustainment.
- Experience of governance, regulatory compliance and assurance processes, with the ability to contribute to statutory returns and ensure robust performance oversight.
- Strong financial awareness, including experience of budget management, rent setting and income strategies within a challenging operating environment.
- A collaborative leadership style, with the ability to build effective partnerships that improve outcomes for customers and communities.
- Experience of tenant participation, consultation and the use of customer insight and satisfaction data to drive service improvement.
- A strong understanding of the Scottish Social Housing Charter, the wider housing environment and current sector challenges.
- Excellent analytical skills, with the ability to interpret complex performance data and use it to inform strategic decision-making.
You will also demonstrate strong digital awareness and experience of using systems and data to support performance and service delivery.
Above all, you will be committed to delivering high-quality services, driving continuous improvement and achieving positive outcomes for tenants and communities.
A full UK driving licence (or the ability to travel to meet business needs) is required.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Horizon employee, you'll likely benefit from the following:
-
Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
- 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
- Opportunity to buy and sell holiday days
- Enhanced company sick and family friendly pay
- Our apprentices receive apprenticeship scheme consolidated salary increases
- Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
- Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
- Life assurance scheme providing death in service benefits
- Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
- Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
- Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
- Access to purchase annual corporate clothing vouchers
- Annual flu vaccination
- Access to a credit union savings and borrowing scheme
- Cycle to work scheme
- Access to discounts on mobile airtime plans and much more!
For a full list of benefits available to employees, please see the following link - https://www.horizonhousing.org/work-with-us
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to a Level 1 Disclosure check.
Closing Date: 23:59 on Sunday 28 June 2026
Interview Date: Interviews are being held on Thursday 09 July 2026 at our office in Livingston
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted.
Please note that CVs will not be considered.
Please notify our recruitment team at [email protected] if you would like:
-
Help accessing the job information
- Need the application details in a different format
- Require any adjustments to the application process to support any disabilities or different needs you may have
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations are wheelchair accessible, with step-free access. If you have any specific access requirements, please let us know and we will be happy to support.
As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.
