Support engineer Work, Jobs in Quinton, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Steel Rolling Mill Maintenance Engineer
CSS LTD —Smethwick
- From £35,000 a year
- Overtime
- Maintenance
- Continuous improvement
- Communication skills
- Free parking
Quick apply
12d
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Engineering and Training Admin Support
Spillard Safety Systems Ltd —Wolverhampton
- From £26,000 a year
- Full-time
- Microsoft Office
- In-person
- Training & development
- Employee discount
Quick apply
1d
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Mobile Service BMS Engineer
Equans —Birmingham
- Full-time
- Continuous improvement
- HVAC
- Annual leave
- Employee assistance programme
Foundry Operatives
Grainger and Worrall —Bridgnorth
- £12.71 - £15.10 an hour
- Full-time
- No experience needed
- Assembly
- Travel
- Free parking
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Dual Fuel Engineer
Calisen Metering —Sutton Coldfield
- £41,204 - £54,000 a year
- Overtime
- Employee assistance programme
- Employee discount
7d
AGT Technical Support Team Leader
Siemens Energy —Warwick
- Full-time
- Engineering
- Team management
- No degree
7d
Maintenance Engineer
Atlas Workplace Services —Birmingham
- Up to £38,000 a year
- Continuous improvement
Quick apply
IPT Lead
Safran —Wolverhampton
- Full-time
- Team management
- Mentoring
- Organisational skills
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Contract Coordinator
MMS Facilities Management —Redditch
- From £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
11d
Technical Business Analyst
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Travel
- Conflict management

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

support engineer jobs in quinton, wmd

2nd Line Support Engineer- Permanent

Support Desk Engineer

Steel Rolling Mill Maintenance Engineer

IT Infrastructure Support Specialist

Engineering and Training Admin Support

Customer Onboarding & Transition Specialist

1st Line NOC Engineer

Mobile Service BMS Engineer

Foundry Operatives

2nd Line Support Technician

Dual Fuel Engineer

AGT Technical Support Team Leader

Maintenance Engineer

IPT Lead

IT Field Engineer

Technical Support & Application Engineer UK (f/m/x)

Field Service Coordinator

Contract Coordinator

Maintenance Operative - 20 hours

Technical Business Analyst

I want to receive the latest job alerts for support engineer in quinton, wmd

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