Technical analyst Work, Jobs in Quinton, Wmd (with Salaries)

IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
11h
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
11d
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Maths
- Bachelor's degree
Operations Analyst
Xeal Pharma Limited —Birmingham
- £30,000 - £35,000 a year
- Full-time
- ERP systems
- SQL
- Analysis skills
- Free parking
Quick apply
1d
Data Analyst
Imperio Digital Business Solutions —Birmingham
- £2,750 - £3,000 a month
- Full-time
- Microsoft Excel
- Sales
- Data analysis skills
Quick apply
13d
Junior QA Analyst
Correla —Solihull
- £25,000 a year
- Mentoring
- Communication skills
- SDLC
- Annual leave
8d
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Evaluation Analyst
West Midlands Combined Authority —Birmingham
- £40,539 - £45,342 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
9d
Group HR Systems & Data Analyst
Grafton Group Plc —Birmingham
- Data analysis skills
- Project management
- Human resources
10d
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
13d
Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
- Employee assistance programme
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
10d
Plant & Equipment Data Performance Analyst (V.I.E Contract)
COLAS ROADS UK —Birmingham
- Data analysis skills
- Maintenance
- SQL
IT Production Support Analyst
Corpay —Walsall
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Life insurance
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Graduate Technical Business Analyst
Acturis Ltd —Birmingham
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Software Developer, Digital Innovation, Tax and Legal
Deloitte —Birmingham
- Hybrid work
- Azure
- Computer Science
- DevOps

I want to receive the latest job alerts for technical analyst in quinton, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Analyst

EBC Group(UK) Limited -
Halesowen

Quick apply

Job details

Full-time
Up to £26,500 a year
11 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Customer service
Windows
Microsoft Office
IT
Root cause analysis
IaaS
Active Directory
VPN

Full job description

Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

THE ROLE

EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.

The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.

The ideal candidate is required to have:-

Great customer service skills
A knowledge of / interest in technology
Be confident communicator via email and telephone
A methodical approach to troubleshooting issues
Be a team player

Key Responsibilities

Provide first-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to escalation teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Identify recurring incidents in order to aid root cause analysis.
Deliver high-quality customer service.
Support customers through various methods such as phone, email & chat.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.

Experience/knowledge of following systems would be advantageous:

Windows Server
Active Directory / Entra ID
Microsoft 365
Azure
Windows Operating Systems
Network fundamentals

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical analyst jobs in quinton, wmd

IT Service Desk Analyst

IT Support Technician

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Operations Analyst

Data Analyst

Junior QA Analyst

App Support Analyst

Evaluation Analyst

Group HR Systems & Data Analyst

Service Desk Analyst

Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham

Head of Systems Improvement

Plant & Equipment Data Performance Analyst (V.I.E Contract)

IT Production Support Analyst

Technology Analyst - PMO (UK Remote)

Graduate Technical Business Analyst

IT Helpdesk Analyst

Process Developer

Graduate Technical Business Analyst, Birmingham

Software Developer, Digital Innovation, Tax and Legal

I want to receive the latest job alerts for technical analyst in quinton, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected