Insight manager Work, Jobs in Radley, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Events Manager
UK Atomic Energy Authority —Culham
- £58,320 a year
- Full-time
- Recruiting
- Budgeting
- Annual leave
- Employee assistance programme
3d
CAFM Manager
Oxford Health NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Annual leave
- Employee assistance programme
1d
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Area Care Manager
Helping Hands —Oxford
- £60,000 - £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Insight Strategy Manager
The Perfume Shop —High Wycombe
- Up to £53,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Employee discount
14d
Supplier Manager
Thames Water Utilites —Didcot
- £40,000 - £42,000 a year
- Full-time
- Continuous improvement
- Communication skills
Programme Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Analysis skills
- University
- No degree
11d
Associate Peer Review Performance Manager
Wiley —Oxford
- £29,300 - £40,900 a year
- Full-time
- Bachelor's degree
Health Improvement Practitioner - Specialist to Advanced
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £41,771 - £49,282 a year
- Part-time
- Presentation skills
- Communication skills
- Employee discount
7d
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Senior Brand Activation Manager
Pierre Fabre —Reading
- Marketing
- English
- Master's degree
Senior R&D Manager
Puratos —Fringford
- Full-time
- Bakery
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee discount
Facilities Manager
Emcor —Oxford
- Up to £47,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Employee assistance programme
- Referral programme
Quick apply
Solution Owner
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Project Manager
Nationwide Building Society —Swindon
- From £50,000 a year
- Temporary
- Continuous improvement
- Agile
- Negotiation
Operations Mission Manager
Open Cosmos —Didcot
- Hybrid work
- Agile
- Communication skills
Strategic Client Solution Lead
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
Talent Development Manager
CITY ELECTRICAL FACTORS LTD —Reading
- Up to £80,000 a year
- Full-time
- Team management
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
Resource Planning Manager
Gigaclear —Abingdon
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Continuous improvement
- Employee assistance programme
Quick apply

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

insight manager jobs in radley, oxf

Service Business Operations Manager

Events Manager

CAFM Manager

Insights Manager

Area Care Manager

Insight Strategy Manager

Supplier Manager

Programme Manager

Associate Peer Review Performance Manager

Health Improvement Practitioner - Specialist to Advanced

Solution Owner - FTC 12 months

Senior Brand Activation Manager

Senior R&D Manager

Facilities Manager

Solution Owner

Project Manager

Operations Mission Manager

Strategic Client Solution Lead

Talent Development Manager

Resource Planning Manager

I want to receive the latest job alerts for insight manager in radley, oxf

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