Customer experience manager Work, Jobs in Radstock, Som (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
12d
Visitor Operations & Experience Manager
National Trust —Bath
- £36,621 a year
- Weekend availability
- Customer service
- Leadership
- Free parking
- Employee assistance programme
3d
Events Manager
Pasture Restaurant —Bristol
- £33,000 - £49,500 a year
- Full-time
- Hybrid work
- Administrative experience
- Guest services
- Restaurant
- Employee assistance programme
Quick apply
Conference & Events Manager
Apex Hotels Ltd —Bath
- Weekend availability
- Hospitality
- Bar
- Management
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Department Operations Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- University
- Annual leave
- Employee discount
7d
Registration Officer
Bath and North East Somerset Council —Bath
- £16.35 - £17.47 an hour
- Communication skills
3d
Business Change Manager
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
6d
National Account & Export Sales Manager
The Gifted Stationery Company —Bath
- £50,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Presentation skills
- Health & wellbeing programme
- Work from home
Quick apply
5d
Programme Manager
Rotork —Bath
- Full-time
- Hybrid work
- Organisational skills
- Leadership
Quick apply
9d
Connect to Work Delivery Manager
Wiltshire Council —Trowbridge
- £49,282 - £51,356 a year
- Full-time
- Hybrid work
2d
Transformation Officer
Wiltshire Council —Trowbridge
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Communication skills
13d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Experience Manager
First Fence —Bristol
- £42,000 - £47,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
8d
Customer Services Advisor
Wells City Council —Wookey and St. Cuthbert Out West
- £14.13 an hour
- Overtime
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
3h
SME Relationship Manager
Lloyds Banking Group —Bath
- Full-time
- Hybrid work
- Communication skills
- Banking
- Negotiation
6d
Centre Manager
Protyre Autocare —Midsomer Norton
- £36,000 - £38,000 a year
- Full-time
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Business Development Manager (BDM) - Bath - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bath
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Storage King —Bath
- Up to £27,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
7h

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customer experience manager jobs near radstock, som

Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
12 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer experience manager jobs in radstock, som

Customer Experience Manager

Visitor Operations & Experience Manager

Events Manager

Conference & Events Manager

Operations Manager

Department Operations Manager

Registration Officer

Business Change Manager

Head of Visitor Experience

National Account & Export Sales Manager

Programme Manager

Connect to Work Delivery Manager

Transformation Officer

Customer Success Manager

Customer Experience Manager

Customer Services Advisor

SME Relationship Manager

Centre Manager

Business Development Manager (BDM) - Bath - Circa 41k Basic - 53k OTE Uncapped

Assistant Manager

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