access manager Work, Jobs in ramsbottom, gtm (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
4d
Estate Agent
The Property Experts —Rossendale
- £8,400 a month
- Remote
- Sales
- Administrative experience
Site Office Manager
Costain —Bury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
3d
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Postperson with Driving
Royal Mail Group —Manchester
- Part-time
- Employee discount
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
2d
Security Manager
Tameside Council —Tameside
- £39,862 - £41,771 a year
- Call to connect
- Management
- Supervising experience
1d
Support Manager
Ansar Projects —Bury
- £36,339.37 a year
- Full-time
- Mentoring
- IT
- Leadership
5d
Letting Agent
The Letting Experts —Rossendale
- £70,000 - £100,000 a year
- Remote
4d
Duty Pharmacy Manager - Haslingden
Tesco UK —Haslingden
- Up to £52,000 a year
- Full-time
- IT
Restaurant Manager
Northern Care Alliance NHS Foundation Trust —Bury
- £28,392 - £31,157 a year
- Part-time
- Restaurant
- Annual leave
1d
Assistant Security Manager
East Lancashire Hospitals NHS Trust —Blackburn
- £32,073 - £39,043 a year
- Full-time
3d
Operations Manager - Fleet Services
DHL —Manchester
- Up to £60,000 a year
- Analysis skills
- Leadership
Personnel Security Manager
MBDA —Bolton
- £60,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Free parking
23h
Service Manager
RR 2020 —Bury
- Up to £36,500 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
4d
Branch Manager
Huws Gray Group —Burnley
- Leadership
- Communication skills
- Employee discount
- Sick pay
9d
Employer Account Manager Bury
Ingeus UK —Bury
- £28,325 a year
- Full-time
- Sales
- Annual leave
- Life insurance
1d
Assistant Manager
Duckworth Arms —Ramsbottom
- £13.70 - £14.43 an hour
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee discount
Quick apply
Deputy General Manager
TRG Concessions - San Carlo Manchester Airport T2 —Manchester
- £37,489 - £42,531 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
General Manager
Vertu Motors —Brierfield
- Full-time
- Leadership
Quick apply
7d

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
4 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

access manager jobs in ramsbottom, gtm

Helpdesk Manager

Estate Agent

Site Office Manager

CRM Manager

Postperson with Driving

General Manager – Heywood

Security Manager

Support Manager

Letting Agent

Duty Pharmacy Manager - Haslingden

Restaurant Manager

Assistant Security Manager

Operations Manager - Fleet Services

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