£45336 + £8190 Shift pay
We are looking for a Duty Operations Coordinator to support the safe and efficient delivery of our flying programme. You will play a key role within the Operations Control Centre (OCC), coordinating operational activity, managing real-time challenges, and ensuring all elements of the programme run smoothly and compliantly.
Working both independently and collaboratively, you will support commercial and core flying operations, providing critical oversight and coordination across a fast-paced, time-sensitive environment. You will ensure all activity aligns with safety, quality, and regulatory standards while delivering a responsive and resilient operation.
AirTanker is a vital part of the UK’s defence capability, delivering air-to-air refuelling and air transport services to the RAF and MOD. We operate at the intersection of military precision and commercial innovation. As a Duty Operations Coordinator, you will be at the centre of our operation, helping to coordinate complex flying programmes and respond to real-time operational demands.
You will work within the Operations Control Centre to ensure the successful delivery of both military and commercial operations, maintaining situational awareness, minimising disruption, and ensuring effective communication with all stakeholders.
Operational Impact: Play a critical role in managing live flying operations within a 24/7 control environment
Varied & Dynamic Role: No two days are the same, with real-time decision making and coordination at the heart of the role
Development Opportunities: Build expertise in flight operations, planning, and aviation systems
Collaborative Environment: Work closely with internal teams, customers, and external partners
Comprehensive Benefits: Including private medical insurance, bonus scheme, EV scheme, contributory pension, and more
Adventure & Belonging: Battlefield tours, adventure training, and family fun days
AirTanker supports flexible working to help employees achieve a healthy work-life balance. We recognise the importance of balancing work with personal commitments and are committed to agreeing arrangements that meet both individual and business needs.
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Support the Duty Operations Manager with delivery of the flying programme within the operational window
- Act as the primary OCC lead for charter and ACMI operations, including short notice and out-of-hours requests
- Coordinate operational activities across multiple departments to ensure seamless delivery
- Provide flight planning support, including performance calculations and ETOPS considerations
- Produce and deliver accurate flight briefing documentation within required timescales
- Monitor live operations using flight tracking systems, including ATC updates and airport slot management
- Identify and respond to operational risks such as weather, industrial action, or airport disruption
- Maintain effective communication with internal teams, external agencies, and customers
- Provide updates to customers on operational performance and any disruption
- Record significant events and changes to the flying programme
- Support development and training of Operations Controllers through coaching and mentoring
- Identify opportunities to improve processes, systems, and operational efficiency
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Experience within an airline Operations Control Centre or similar environment
- Strong capability in time-critical and live operational decision-making
- Experience supporting charter and commercial flying operations
- Knowledge of flight planning and aircraft performance
- Familiarity with operational systems and strong MS Office skills
- Understanding of emergency and incident response procedures
- Awareness of Flight Time Limitations (desirable)
- Excellent communication, analytical, and organisational skills
- Ability to work under pressure and manage multiple competing priorities
- Strong attention to detail and a proactive approach
- Ability to make sound decisions quickly and work independently
- Proficiency in written and spoken English
AirTanker is a flexible and responsive world-leading aviation service provider. Our capability spans across end-to-end maintenance, military and civil flying programmes, training, and major aircraft upgrades.
AirTanker is a flexible and responsive world leading aviation service provider. Our capability spans across end-to-end maintenance, military and civil flying programmes, training and major aircraft upgrades.
