Join Xtra Mile Couriers and help us go the extra mile!
At Xtra Mile Couriers, we're not just delivering packages – we're redefining courier services to be smarter, faster, and more responsive than ever before. Through continuous investment in our people, technology, and customer proposition, we're shaping a future where logistics meets innovation.
But being this good doesn't just happen. It takes passion, hard work, and people who share our values. That's where you come in.
We're looking for a driven Transport Controller / Operations Controller to join our team on a permanent basis. If you thrive in a fast-paced environment, enjoy problem-solving, and know how to keep transport operations running smoothly while putting customers first, you'll fit right in.
About the Role
As a Transport Controller / Courier Controller, you'll be at the heart of our service centre, managing real-time transport operations and ensuring every same-day delivery runs like clockwork. You'll coordinate drivers, monitor fleet performance, support customers, and play a key role in delivering exceptional service across our courier network.
This role would suit someone with experience as a Transport Controller, Transport Planner, Logistics Coordinator, Logistics Controller, Dispatcher, Despatch Controller, Fleet Controller, Courier Controller, or Operations Controller within a transport, logistics, courier, parcel delivery, distribution, or same-day delivery environment.
Key Responsibilities
Transport Planning & Work Allocation
- Efficiently allocate and dispatch jobs to couriers and drivers.
- Manage resource planning and fleet utilisation to maximise operational efficiency.
- Coordinate same-day, express, and time-critical deliveries.
Customer Service & Communication
- Take bookings and advise customers on the most suitable transport and courier solutions.
- Provide proactive updates from collection through to proof of delivery (POD).
- Maintain excellent customer relationships and exceed service expectations.
Real-Time Logistics Coordination
- Monitor and track deliveries using transport management and vehicle tracking systems.
- Prioritise premium and time-sensitive deliveries.
- Manage route changes, delays, and operational challenges quickly and effectively.
Fleet & Driver Management
- Support and communicate with drivers throughout the day.
- Ensure appropriate fleet levels are maintained to meet customer demand.
- Assist with driver recruitment and onboarding where required.
- Monitor driver performance and service standards.
Service Delivery & Continuous Improvement
- Maintain Service Level Agreements (SLAs) and operational KPIs.
- Identify opportunities to improve transport operations and customer service.
- Support the smooth running of logistics operations during peak periods.
- Manage resource planning and fleet utilisation to maximise operational efficiency.
- Coordinate same-day, express, and time-critical deliveries.
What We’re Looking For
- Minimum 2 years experience in a Transport Controller, Transport Planner, Logistics Coordinator, Dispatcher, Courier Controller, Fleet Controller, Despatch Controller, or similar transport and logistics role.
- Experience within the courier, same-day delivery, transport, logistics, parcel delivery, or distribution sector.
- Strong geographical knowledge of London and the UK road network.
- Excellent customer service and communication skills.
- Ability to prioritise workload and make decisions in a fast-paced environment.
- Strong organisational and multitasking skills.
- Self-motivated, proactive, and capable of working independently.
- Excellent problem-solving skills and attention to detail.
- Computer literate with experience using transport, logistics, dispatch, or fleet management systems.
- Reliable, punctual, and committed to maintaining high standards.
Why Join Us?
This is an excellent opportunity for an experienced Transport Controller, Logistics Coordinator or Despatch Controller looking to take ownership of real-time operations within a growing same-day courier business. You'll play a key role in fleet planning, driver management, customer service and service delivery while developing your career within a fast-growing logistics company.
How to Apply
If this sounds like the role for you, we’d love to hear from you!
Please send your CV to [email protected] or call 02037502330
Job Type: Full-time
Pay: £37,000.00-£42,000.00 per year
Experience:
- controller/operational: 2 years (preferred)
Work Location: In person
