Customer experience coordinator Work, Jobs in Raunds, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Property Administrator & Compliance Coordinator
Cozy Properties Ltd —Peterborough
- £15 - £17 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Customer Services Coordinator
Rushlift —Northampton
- Customer service
- IT
- Communication skills
- Employee assistance programme
Planning Coordinator
GXO Logistics —Milton Keynes
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Customer Support Coordinator
Places for People —Wellingborough
- £25,441.02 a year
- IT
- Annual leave
- Employee discount
11d
Client Onboarding Coordinator
Burgh Thorpe Solicitors —Peterborough
- £23,200 a year
- Full-time
- Customer service
- No experience needed
- English
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Business Information & Reporting Analyst
Network Rail —Milton Keynes
- £35,582 - £43,400 a year
- Full-time
- Analysis skills
- Computer networking
- SharePoint
2d
Customer Service Coordinator
Rushlift —Northampton
- Customer service
- IT
- Communication skills
- Employee assistance programme
Bid Writer / Coordinator
Lockheed Martin Corporation —Ampthill
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Inventory Coordinator
GXO Logistics —Wellingborough
- £14.23 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Warehouse experience
- Annual leave
- Employee discount
SEND IASS Triage and Administration Coordinator
North Northamptonshire Council —Thrapston
- £27,254 - £27,694 a year
- Microsoft Office
- Administrative experience
- Communication skills
- Employee assistance programme
1d
Service Coordinator
Mitie —Wellingborough
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Account Support Coordinator
Arcus FM —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
Quick apply
10d
T-Level Placement Coordinator
Northampton College —Northampton
- £26,830 - £29,654 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
5d
Scheduling Coordinator
IMServ Europe Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
10d
Operations & Scheduling Coordinator
ULG Group LTD —St. Neots
- From £24,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
Quick apply
1d
Planning Coordinator
Insite Energy —Peterborough
- £26,328 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Employee assistance programme
Quick apply
11d
Contract Coordinator
Keystone Building & Renovation —Northampton
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
4d

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Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
1 day ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in raunds, nth

Claims/Customer Experience Coordinator (Leak Detection)

Senior Property Administrator & Compliance Coordinator

Customer Services Coordinator

Planning Coordinator

Customer Service Coordinator

Customer Support Coordinator

Client Onboarding Coordinator

Customer Service Team Leader

Business Information & Reporting Analyst

Customer Service Coordinator

Bid Writer / Coordinator

Inventory Coordinator

SEND IASS Triage and Administration Coordinator

Service Coordinator

Account Support Coordinator

T-Level Placement Coordinator

Scheduling Coordinator

Operations & Scheduling Coordinator

Planning Coordinator

Contract Coordinator

I want to receive the latest job alerts for customer experience coordinator in raunds, nth

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