Customer service team lead Work, Jobs in Rayleigh Central, Ess (with Salaries)

Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
6d
Sales & Service Team Manager
B&Q —Dartford
- £31,500 - £41,500 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Customer Service Team Leader
Paddy Power —Hornchurch
- From £14.40 an hour
- Part-time
- Employee discount
- Sick pay
Customer Experience Lead
Jewells —Grays
- Sales
- Customer service
- Paid training
- Employee discount
Sales Team Leader
LKQ Corporation —Southend-on-Sea
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Lead Food Manager
Sainsbury's —Faversham
- From £36,250 a year
- Leadership
- Employee discount
2d
Product Team Leader
River Island —Greenhithe
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
TEAM MANAGER
Primark —Gravesend
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
9d
PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS
Laing O'Rourke —Dartford
- IT
- Leadership
Radiology Administrator Team Leader
Nuffield Health —Brentwood
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Key Lead - Bluewater, Abercrombie & Fitch
AFH STORES UK LIMITED —Greenhithe
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - Bluewater, Hollister
AFH STORES UK LIMITED —Greenhithe
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Team Lead

Hisashi Coffee Company
Ilford

Quick apply

Job details

Full-time
£13.30 - £13.50 an hour
6 days ago

Benefits

Company events
Employee discount

Qualifications

Hospitality
Sales
Customer service
Level 2 Food Hygiene Certificate
Supervising experience
Coffee experience
Food Hygiene Certificate
Food safety
Leadership
Communication skills

Full job description

If you’re passionate about specialty coffee, thrive in a fast-paced environment, and are ready to take the next step into leadership, we want you to join Hisashi Coffee Company as our Team Lead.

We’re an independent coffee shop looking for a confident, experienced individual who leads by example, inspires their team, and takes ownership of responsibilities. We are only considering full-time candidates who can work 40 hours a week, including early mornings, late evenings, weekends, and bank holidays.

This is a hands-on leadership role in an independent specialty coffee shop where you will support the day-to-day running of the store, lead shifts, and help drive team performance and customer experience. You’ll work closely with Supervisors to maintain exceptional standards across all areas of the business.

Please note: We will not consider applications with less than 2 years of specialty coffee experience and prior leadership responsibility.

In this role, you will:

Lead shifts confidently, ensuring smooth, efficient operations at all times.
Support Supervisors in overseeing daily store performance and targets.
Oversee junior and senior baristas and ensure the team is performing at a high standard and following all health and safety procedures.
Take responsibility for opening and closing procedures, including cash handling and end-of-day reporting.
Maintain exceptional standards in coffee quality, food preparation, and presentation.
Train, coach, and develop baristas and supervisors, ensuring consistent skill progression.
Act as the point of contact in the absence of the Supervisor.
Monitor stock levels, supervise ordering, and manage stock control systems.
Analyse sales patterns, meet KPIs, and contribute ideas to improve performance and customer experience.
Ensure all food safety, hygiene, and health & safety standards are strictly followed.
Handle customer feedback professionally, resolving issues efficiently and positively.
Drive upselling and ensure the team maximises sales opportunities.
Build the staff schedule, oversee break management, and floor positioning during busy periods.
Maintain high team morale, fostering a positive, supportive, and accountable work culture.
Ensure all operational checklists, audits, and compliance requirements are completed accurately.
Lead by example on the floor; delivering outstanding coffee and customer service consistently.

Must Have:

Minimum 2 years of specialty coffee experience
Previous supervisory or team leadership experience in a coffee shop or hospitality setting
Strong knowledge of espresso extraction, dial-in, and latte art
Excellent organisational and problem-solving skills
Confident handling responsibility in a fast-paced environment
Strong customer service and communication skills
Ability to work full-time (40 hours per week)

Desirable:

Experience in stock ordering and inventory management
Experience in scheduling and organising people
Understanding of KPIs, sales targets, and hygiene standards
Food hygiene certification (Level 2 or above)

Benefits include:

A free drink and sandwich of your choice every shift, on us!
50% discount on any additional food or drink while on shift (up to a limit of £14)
25% off for family and friends
Opportunities for progression within a growing business

Job Type: Full-time

Pay: £13.30-£13.50 per hour

Benefits:

Company events
Employee discount

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in rayleigh central, ess

Team Lead

Sales & Service Team Manager

Customer Service Team Leader

Customer Experience Lead

Sales Team Leader

Lead Food Manager

Product Team Leader

TEAM MANAGER

PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS

Radiology Administrator Team Leader

Key Lead - Bluewater, Abercrombie & Fitch

Key Lead - Bluewater, Hollister

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